Territory Sales Manager/TCS Engineer - Northern Ireland & ROI
Territory Sales Manager/TCS Engineer - Northern Ireland & ROI
Service areas: Northern Ireland & ROI
Contract Type: Permanent, Full Time
Hours: Monday - Friday, 36.25hrs p/w
Overview
As a Territory Sales Manager / TCS Engineer you will be responsible for maintaining and managing existing accounts, growing and presenting our janitorial products, along with the installations, service and maintenance of dispensing and dosing equipment.
Responsibilities
* Territory Sales Manager
o Identify janitorial business opportunities.
o Report on territory sales results (weekly, monthly, quarterly and annually).
o Identify customer needs and recommend product solutions.
o Work closely with salespeople and other internal teams to meet individual goals.
o Answer customer questions about features, pricing and additional services.
o Cross-sell other service products, when appropriate.
* TCS Engineer
o Install, commission, maintain and repair dispensing and dosing equipment, such as dishwasher and laundry dosing units, various water and none water fed chemical dispensing units, enzymes dosing units.
o Install (unpacking) and, in some cases, assemble equipment; service and maintain dispensing and dosing equipment on behalf of clients.
o Test and undertake quality assurance checks to verify that the equipment is working in accordance with its design specification and current regulations.
o Diagnose, troubleshoot and resolve faults, and organise repairs as required.
o Raise and submit quotes for parts as needed; ensure part numbers align with technical manuals/products and confirm receipt of parts.
o Return parts within warranty to supplier; return unused parts to stores on conclusion of visit.
o Complete electronic job sheets upon conclusion of site visit.
o Maintain regular communication with the Technical Customer Services Team.
o Maintain and check van stock.
Skills, Knowledge & Expertise
* IT literate (MS Office)
* Competent working on electrical systems including reading diagrams; competent in basic plumbing.
* 2-5 years engineering experience in dispensing or dosing equipment or similar desirable
* Full UK driving licence
* Strong communication and listening skills
* Commercial acumen
* Continuous development of product knowledge
* Knowing your customer
* Organised
* Attention to detail
* Working autonomously and as part of a wider team
* Ability to forward think and work agile under extreme circumstances
Benefits
* Annual leave: 23 days + Statutory leave for full time employees. Part time, and certain roles might be required to work bank holidays.
* Pension & Life Assurance Scheme.
* Excellent Commission Scheme
* Private medical insurance, including 24hr online GP and Wellbeing app (after one year of service)
* Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
* 2 fully paid community volunteering days each year.
* Internal career progression support
* Long Service Awards – to celebrate your career milestones.
* Opportunity for career break – after 3 yrs of service
Note: Offer of employment will remain provisional until we have received the following which are satisfactory to us: confirmation of your right to work in the UK; Drivers Licence and Disclosure and Barring check (where applicable).
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.
This role is supporting the Zenith Engineering function.
#INDMPUK
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail Office Equipment
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