Store Manager – Newcastle West
Overview
Our client is a trusted name in hardware and building materials, serving Newcastle West and the surrounding areas. This is a hands‑on position for someone with strong hardware product knowledge, great people skills, and a passion for delivering excellent customer service and driving sales.
Key Responsibilities
Department Management & Sales
Lead and manage the store to achieve sales and margin targets.
Drive sales growth through strong product knowledge, upselling and cross‑selling.
Work closely with management to support overall business growth.
Customer Service
Provide expert advice on all products and solutions to trade and retail customers.
Handle customer queries, process sales and provide after‑sales support.
Ensure a friendly, professional and solution‑focused experience for all customers.
Stock & Merchandising
Manage stock levels, place orders and liaise with suppliers.
Ensure the plumbing section is well‑organised, clearly merchandised and fully stocked.
Maintain attractive and effective product displays.
Team Support & Development
Train and support staff in product knowledge and sales techniques.
Help develop a knowledgeable, confident team that delivers excellent customer service.
Industry Awareness
Stay up to date with industry trends, new products and plumbing technologies.
Skills & Experience
Strong product knowledge – experience in a plumbing or hardware environment.
Proven customer service skills – friendly, professional and solutions‑driven.
Experience in sales and merchandising, ideally in a trade or retail setting.
Leadership or supervisory experience in a similar environment.
Confident with stock management – ordering, inventory control and supplier coordination.
Strong communication and problem‑solving skills.
What We Offer
Competitive salary
A great team environment in a well‑established, growing business
Opportunities for professional development and progression
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