Description
The Opportunity
As Technical Operations Manager, you will report to the General Manager and be responsible for providing technical oversight across our portfolio of clients; lead the technical resource team to ensure our client's systems are operating effectively and efficiently; support our client's transition to new service models; and, support the business development team to win and on-board new district and communal heating system clients.
To be successful in role, you will have a proven track record working with commercially sized heating systems, strong contractor and supplier management skills, and the ability to operate within a results-driven environment that is customer-led. You are a technically strong communicator – able to influence and negotiate, adapt to various situations with ease, and work collaboratively across teams. You will have an innate ability to strive for practical results, work with others to achieve a common objective, leverage your previous experience, and work autonomously.
This is an exciting opportunity to grow you career and make your mark with an entrepreneurial team.
Key Responsibilities
Ensure pre-operational contract heat supply system design and installation meet our operational requirements for on-boarding new clients and systems
* Review client mechanical and electrical drawings to highlight commercial risks (e.g., ESB meter shared with communal areas).
* Liaise and negotiate with clients and their service teams to ensure seamless takeover of new developments.
* Provide technical design and heat supply input to the Yuno modelling team to support commercial proposal development.
Engage, collaborate with Client design teams during pre-operational contract discussions to develop/maintain strong trusting stakeholder relationships
* Communicate effectively with clients, their engineering consultants, and contractors to resolve design or construction issues within remit.
* Promote Yuno's technical competence and reliability in delivering heat supply O&M contracts.
* Provide technical whole system overview support, from a design, operational and troubleshooting understanding, for continuous HVAC, plumbing, heating, cooling, and BMS systems operation.
Partner with internal teams to provide technical assurance and support for client renewals, upgrades and new business
* Input into energy modelling and commercial price comparisons for new and existing clients.
* Support business development initiatives by providing technical assurance in client discussions.
* Liaise with the Head of Residential Sales to complete heat supply agreements with new developments.
Responsible for all relevant Health & Safety regulatory requirements and compliance to proactively identify, develop risk mitigation solutions for supply of heat
* Ensure compliance with the Safety, Health and Welfare at Work Act 2005 and General Application Regulations 2007.
* Oversee statutory compliance across system operations and property inspections.
* Implement proactive risk management strategies to maintain reliable and safe heat supply.
Manage technical resource teams to support effective delivery of system operations contract
* Oversee technical services team and associated works across the portfolio.
* Ensure effective resource deployment to meet PPM schedules and service KPIs.
* Foster continuous improvement and accountability within the technical team.
Oversee technical system operations to ensure reliability, performance, energy efficiency
* Review system performance reports, KPIs, and service improvement plans regularly.
* Drive enhancements in system reliability, energy performance, and operational effectiveness.
* Monitor and manage building control systems and asset platforms for optimal performance.
Project manage minor and major plant upgrades for quality assurance, budget, and on-time installations
* Provide on-site project management support for plant upgrades and new system on-boarding.
* Collaborate with contractors and consultants during commissioning to operations handover phase.
* Ensure projects are delivered in alignment with technical quality, budgetary, and scheduling expectations.
Skills, Knowledge and Expertise
* Degree qualified in Mechanical Engineering, Building Services or equivalent underpinned by HVAC qualification
* At least 5 years in a similar role working with commercially sized heating systems and strong contractor and supplier management experience
* Experience working with Facility Management software/systems (advantageous)
* Understanding of health and safety compliance systems.
* Goal-oriented, customer-focussed, data-driven problem solver
* Go-to technical SME able to partner across internal / external teams to collaborate, influence, negotiate, and deliver mutually beneficial solutions
* Confidence working in fast-paced data-led entrepreneurial environment
* Ability to multitask and perform under pressure
* IT savvy with excellent knowledge of Microsoft Office programs and Building Management Systems
* Clean, full driver's license
Benefits
* Competitive salary with an attractive bonus structure
* Annual Leave increasing with service
* Rapidly expanding company with strong market growth
* Great staff social events, employee initiatives and an energetic team environment
* Fast-paced and friendly team environment
* Pension Scheme
* Group Private Health Care Scheme
* Staff discount rates on utilities
About Yuno Energy
This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by over 300,000 people in both the North and South of Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.