TechStar is a leading independent, Irish-owned technology repair and sales company. We're looking for a motivated and skilled Mobile Devices, Laptop and Desktop Technician to join our team at our Galway store.
This is a fast-paced role that combines your technical repair skills with exceptional customer service. You'll be responsible for diagnosing and repairing a wide range of mobile devices, including smartphones, tablets, laptops, and desktops. In addition to repairs, you'll play a crucial role in managing sales, maintaining inventory, and ensuring our customers receive a seamless and positive experience.
This is a customer-facing role where you'll be the first point of contact for our customers. The ideal candidate will be a proactive, fast-learning, and results-driven individual who can work well both independently and as part of a team.
Key Responsibilities
* Perform timely and high-quality repairs on mobile devices, including Apple and Samsung smartphones, iPads, and other tablets.
* Manage the entire repair process, from documenting the initial issue to updating customers and ensuring all work is completed efficiently.
* Diagnose and troubleshoot faults on laptops and desktop computers.
* Meet, greet, and engage with customers in a professional and friendly manner.
* Drive sales and achieve personal and store-wide targets.
* Maintain accurate inventory of parts and manage stock orders.
* Handle front-of-house duties, including opening and closing the store and operating the cash register.
* Uphold the highest standards of lab maintenance and workspace organisation.
* Stay up-to-date with new mobile device and repair technologies through continuous learning.
Who We're Looking For
* Proven experience in a retail environment repairing smartphones and tablets.
* A strong background in sales and customer service with a track record of meeting KPIs and targets.
* Excellent communication and interpersonal skills. You must enjoy interacting with customers and be committed to going the extra mile for them.
* A professional, presentable, and enthusiastic attitude.
* Highly motivated, reliable, and able to work on your own initiative while also being a great team player.
* Exceptional attention to detail and the ability to multitask in a busy environment.
* The ability to fix laptops and desktops is a plus, but we will provide training on basic repairs.
* Flexibility to occasionally work in other locations as needed.
If you are passionate about technology, a great problem-solver, and love helping people, we want to hear from you.
Job Type: Full-time
Pay: €28,080.00-€30,000.00 per year
Benefits:
* Employee discount
Experience:
* mobile phone repairs: 2 years (required)
* laptop and desktop repairs: 1 year (required)
* retail/customer service: 1 year (required)
Work authorisation:
* Ireland (required)
Work Location: In person