Overview
Guest Operations Associate - Signature Aviation, Shannon FBO
Part-time, Fixed term contract
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve.
As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel.
Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development.
We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role
As a key member of our Guest Operations team, you'll be the first point of contact for our guests and flight crews, delivering a warm welcome and exceptional hospitality.
You'll assist with check-ins, escort guests, manage inquiries, and coordinate concierge services such as hotel bookings, transportation, catering, and customs arrangements.
Your professional, friendly approach will help create a smooth and memorable experience from arrival to departure.
This role requires strong collaboration with internal teams, external partners, and guests to ensure the accurate and timely handling of services, communications, and transactions.
You'll manage fuel and purchase processing, assist with general administrative tasks, and support guests with any special requests, including luggage assistance, shuttle services, or access to flight planning resources.
Promoting our services and updating guest preferences is also part of delivering a personalised experience.
You'll help maintain clean, safe, and secure facilities while adhering to company policies, operational procedures, and airport security standards.
From supporting emergency response protocols to ensuring airside safety—including wing walking, valet support, and equipment handling—you'll play a hands-on role in ensuring smooth operations.
This is a dynamic, guest-focused position requiring flexibility, attention to detail, and a commitment to service excellence.
About you
Requirements
Minimum of 18 years of age.
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Must be legally authorized to work in the jurisdiction
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
Ability to pass a color vision test for purposes of inspecting aviation fuel.
Must possess a valid driver's license.
Must be able to exercise good judgment and follow directions/directives from supervisor/management.
Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.
Skills
Ability to work accurately under pressure in a fast-paced environment
Strong interpersonal and independent decision-making skills
Passion for or knowledge of aviation
Customer service or hospitality experience (preferred)
Flexible and adaptable approach to work
Effective multitasking and time management abilities
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Additional languages are desirable
What We Offer
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.
Enhanced holiday entitlement – 264 hours per year standard (Pro-rata for part time), bank holidays (again pro-rata if part-time).
Company Pension Scheme, with matched contribution up to 6%
Sickness entitlement (after probation completed)
Part-funded Private Medical Insurance
Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
Specsavers vouchers for free eye test and money towards glasses
Full access to LinkedIn Learning and ongoing Training & Development Opportunities
Global Development Scheme Opportunities
Mentorship schemes
Recognition programme - performance, going above and beyond, service
Enhanced Family Friendly Leave Policies
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