JLL are seeking a Front of House / Building Manager to join our property management department managing premium commercial properties in Dublin 16 - Dundrum. We are the largest and longest established Commercial Property Management business operating in the Irish commercial property market. Our client list includes many of the most established Irish and International commercial investors. We are continually investing in our Property Management business both in terms of systems and people and have an exciting role for an ambitious person to join our team immediately. This role involves the comprehensive management of commercial properties within our Dublin 16 - Dundrum portfolio, with a strong emphasis on front of house operations and tenant services.
The role will suit a building manager or facilities manager with a minimum of 3 years' experience in a commercial property management environment, with demonstrated front of house experience in commercial settings.
Key Responsibilities
Front of House Operations
Provide exceptional front of house services to tenants and visitors in Dublin 16 - Dundrum commercial properties
Manage reception areas, lobbies, and common areas to maintain professional standards
Coordinate visitor management systems and tenant communications
Oversee concierge services and building presentation standards
Handle tenant inquiries and requests promptly and professionally
Property Management
Managing property to an agreed budget
Managing planned and reactive works by engaging contractors via our purchase order system
Reviewing works done and approving invoices via our Yardi Property Management System
Working with senior team members to prepare budgets each year
Working with senior team members to review expenditure quarterly and at each year end
Liaising with Tenants on a regular basis regarding general operations within the properties managed
Facilities and Maintenance
Reviewing, negotiation and tendering works to contractors in respect of service contracts
Preparation of reports for clients and senior team members regarding the condition of properties
Managing planned preventative maintenance programmes and asset registers
Regular on-site visits and documenting inspections of the Dublin 16 - Dundrum properties managed
Compliance and Safety
Implementation and management of Health and Safety and Insurance requirements
Liaising with insurance brokers with any queries which may arise
Implementing and managing Environmental, Social and Governance (ESG) initiatives
Uploading key data for properties managed to a selected ESG platform
Essential Requirements
Property or Facility Management qualification required
Minimum 3 years front of house experience in commercial property environment
Technical knowledge and/or Facilities Management experience
Experience Managing Dublin Commercial Properties Preferred
Key Skills and Attributes
Effective communicator with strong interpersonal skills for front of house interactions
Excellent customer service orientation and professional presentation
Can-do attitude and team player
Excellent IT and Organisational Skills
Strong initiative and problem-solving abilities
A capability for achieving targets and meeting deadlines
Organised task manager who can handle several regular deadlines
Experience with tenant liaison and visitor management systems