Summary of Responsibilities:
PharmacyStore is an Irish-owned community pharmacy group with 4 stores, over 50 employees, and strong ambitions to continue to grow. We are situated in the local communities we serve and understand the importance of what we deliver to our customers and their families. The Pharmacy Counter Assistant at PharmacyStore is a key member of the team, providing excellent customer care and support to our customers. The roles and responsibilities include, but are not limited to, the following:
Customer Service:
* Deal with customer queries and requests related to over-the-counter medicines, front-of-shop items, and prescriptions in a polite and courteous manner.
* Assist the Duty Manager(s) in providing a confidential, friendly, efficient, and professional healthcare service to the local community.
* Assist with over-the-counter sales and other front-of-counter duties.
* Help customers with non-medical products sold within the store, e.g., cosmetics, health products.
* Accurately handle monetary transactions.
* Understand the importance of good customer service for the overall success of the business.
Operational Efficiency:
* Understand and adhere to required Operating Procedures within the Pharmacy.
* Maintain store standards and cleanliness as directed by the Duty Manager(s).
* Order, receive, and manage stock; check deliveries against invoices; report discrepancies; ensure invoices are signed and ticked.
* Check and update prices daily.
* Complete daily sheets and sign off upon completion.
Organisation & Training:
* Build strong working relationships with team members to ensure seamless service delivery.
* Participate actively in training and development programs.
* Support personal development by building capabilities in required areas.
* Communicate effectively with key stakeholders at all levels.
* Take ownership of assigned initiatives.
* Integrate as a team player, providing support where needed.
* Provide cover at any PharmacyStore location as required.
Business Acumen:
* Understand link selling and contribute to increased OTC sales.
* Understand the pharmacy business and the role of the Pharmacy Counter Assistant within PharmacyStore Group.
* Support the store and group strategies to promote growth.
* Recognize the financial impact of decisions and strive to improve operational efficiency across the business.
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