Our client is a long-established, friendly, and respected IT Managed Service Provider (MSP) based in the South East of Ireland. They look after everything from servers and PCs to cloud-based applications for a wide range of local businesses. They now seeking a confident, relationship-focused Client Account Manager to support and lead their client relationship and account management function. This is a full-time, permanent, office-based role - ideal for someone who is commercially aware, values long-term client relationships, and is comfortable working in a tech-driven environment.The Opportunity
This role is about building trust with business clients, helping them get value from the company's services, and ensuring the day-to-day commercial side of the relationship runs smoothly. The successful candidate will start by supporting senior staff and gradually take full ownership of a portfolio of client accounts.
Initial focus:Reconnect with less active or lapsed clientsFollow up on inbound leads from the website, referrals, and eventsAssist with quote preparation, licensing renewals (e.g. Microsoft 365), and general proposal supportDevelop relationships with existing clientsLonger-term goals:Take full responsibility for a defined client portfolioAct as the main point of contact for renewals, project coordination, and commercial discussionsServe as the client's internal advocate, escalating issues and ensuring service standardsSupport business development via cross-selling and handling warm inbound leadsKey Responsibilities
Client ManagementBuild long-term, positive relationships with business clients across different industriesMaintain high-level understanding of each client's environment and recurring needsTrack and manage renewals to avoid service lapsesIdentify and escalate any service delivery concernsCommunication & CoordinationAct as a liaison between clients and the engineering team, adding clarity and valueBook in project work, gather and confirm requirements, and manage client expectationsCommunicate clearly - especially when managing issues or delays
Sales Support, Business Development and GrowthFollow up on inbound leads and referralsAssist with proposal writing and presenting service optionsIdentify and suggest additional services (e.g. backup, VoIP, Microsoft 365, cybersecurity) based on client needsAdmin & CRM DisciplineLog all client-related activity in the CRM (Autotask)Maintain accurate records of quotes, renewals, and follow-upsEnsure all relevant information is visible to the wider teamSkills & Experience RequiredPrior experience in account management, customer success, or B2B client-facing rolesFamiliarity with IT service environments is preferable but not essential (cloud, VoIP, Microsoft 365, cybersecurity)Strong communication and interpersonal skillsComfortable engaging in commercial conversations with business clientsGood organisational discipline and follow-up habitsTech-aware and eager to learn - no deep technical knowledge requiredWho this role suits
Suitable candidates will be calm under pressure, commercially aware, and confident engaging with business owners and managers. They'll take responsibility without needing close supervision, stay organised, and work well across teams. The ability to learn fast, think clearly, and maintain long-term client relationships will be key to success.Does it sound like you? Please feel free to apply and to get in touch with our friendly team