* New leadership role within a growing organisation
* Excellent opportunity to shape and deliver the operations and service strategy
About Our Client
A commercial and industrial equipment supplier to a range of sectors that is people and team focused.
Job Description
As Operations Director, you'll lead key functions across field service engineers, customer service, warehouse and logistics, and project installations. You'll manage a diverse team-service managers, field engineers, call centre staff, and warehouse personnel-ensuring seamless coordination and high service standards.
Key responsibilities include:
* Enhancing service delivery with a strong customer focus
* Driving inventory and logistics efficiency
* Ensuring H&S compliance and best practices
* Leading on-time, on-budget project installations
* Mentoring managers and building a high-performance culture
You'll work closely with the CEO to manage budgets, track KPIs, and implement cost-effective strategies without compromising quality.
This role suits a strategic, hands-on leader with strong commercial acumen, a passion for transformation, and the ability to inspire teams and deliver lasting impact.
The Successful Applicant
We're looking for an experienced Operations Leader with a strong track record-ideally across field service delivery, customer service, project installations, and logistics/warehousing-within a technical, service-driven environment.
You'll be expected to:
* Lead and inspire high-performing teams in a fast-paced, customer-focused setting
* Drive operational change and continuous improvement across all departments
* Ensure health & safety compliance and operational best practices
* Manage budgets and KPIs with strong commercial and financial acumen
* Oversee on-time, on-budget project installations with a focus on service excellence
We're looking for someone who is:
* A confident communicator and trusted relationship builder
* Organised, detail-driven, and thrives under pressure
* Positive, resilient, and brings a solutions-focused mindset to every challenge
What's on Offer
Attractive basic plus bonus and benefits
#J-18808-Ljbffr