Job Title: Booking Coordinator
Role Overview
The Booking Coordinator will be responsible for managing reservation bookings via email and phone, investigating instances of guest no-shows, and capitalizing on sales opportunities. They will also ensure that guest requests are effectively communicated to relevant departments and update hotel availability in a timely manner.
About the Role
This position is ideal for an organized professional with exceptional written and verbal communication skills in English, a passion for delivering outstanding customer service, and previous experience in a related role.
Key Responsibilities
1. Process reservation bookings through email and telephone correspondence.
2. Investigate and address instances of guest no-shows.
3. Foster sales opportunities and maximize revenue streams.
4. Effectively communicate guest requests to relevant departments.
5. Update hotel availability in a timely and accurate manner.
Requirements
* Fluent written and spoken English.
* Exceptional organizational and time management skills.
* Previous experience in a related role.
* A passion for delivering outstanding customer service.
What We Offer
We offer a dynamic work environment, opportunities for growth and development, and a competitive remuneration package.
Contact Information
Please note that company contact information has been removed from this job description.