Job Title:
Remote Customer Service Representative
Location:
Ireland (Remote)
Employment Type:
Full-time
Overview
We are looking for a friendly, reliable, and customer-focused
Remote Customer Service Representative
to join our support team in Ireland. The ideal candidate will handle customer inquiries, resolve issues efficiently, and provide exceptional service through multiple communication channels.
Key Responsibilities
* Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
* Identify customer needs and provide accurate information or solutions.
* Record all customer interactions and maintain up-to-date records in CRM systems.
* Collaborate with internal teams to resolve complex cases and ensure customer satisfaction.
* Monitor and follow up on open cases to ensure issues are resolved promptly.
* Provide feedback to improve service processes and customer experience.
* Maintain a positive and empathetic attitude toward customers at all times.
Requirements
* High school diploma or bachelor's degree in any field.
* Proven experience in customer service or a similar role preferred.
* Strong written and verbal communication skills.
* Ability to multitask, prioritize, and manage time effectively.
* Comfortable working remotely with reliable internet access.
* Tech-savvy and familiar with customer support tools such as Zendesk, HubSpot, or Freshdesk.
* Eligibility to work in Ireland.
Preferred Qualifications
* Experience in handling international customers or multilingual support.
* Familiarity with CRM systems and helpdesk software.
* Strong problem-solving and interpersonal skills.
What We Offer
* Flexible remote working arrangement.
* Competitive salary and benefits.
* Supportive and inclusive team environment.
* Career development opportunities and continuous learning programs.