PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
As Senior Business Analyst, you will be the primary point of contact between our team of developers and business stakeholders. You will have the opportunity to define business opportunities, gather requirements, interact with stakeholders and design & document processes that will be improved through RPA, workflow automation, and data solutions.
Responsibilities:
Design & Documentation
* Work closely with business stakeholders to build a fundamental understanding of team-level objectives and processes. Be able to explain a process simply and concisely while understanding the complexity and challenges - both from the business stakeholders' perspective and as an opportunity for improvement.
* Build a business case to assess the viability of a process for automation (workflow and RPA).
Mentoring and Coaching
* Provide leadership, guidance and support to junior team members and the wider team.
* Provide advice and guidance on methodology and analysis techniques.
Deliveries and Methodology
* Work efficiently and quickly to turn around business requirements.
* Support the adoption and development of the Automation Technology Stack (Blue Prism and BAW) Framework to ensure that best-in-class methodologies, standards, and practices are embedded in the organisation.
Requirements:
* 2 years documenting and implementing automations (Workflow, RPA, and/or data).
* Highly PC literate with solid skills in MS Excel, MS Word, MS PowerPoint and process mapping tools.
* Ability and willingness to blend business analysis with hands-on configuration of automated processes in the IBM Business Automation Workflow Product.
* Experience of process mapping and process re-engineering.
* Capacity to learn quickly and progress rapidly from theoretical exercises to real world delivery and mentoring tasks.
* Good understanding of programming concepts.
* Experience in Agile methodologies.
* Understanding of Business Requirement Documents and Technical Design Documents in the Workflow Automation space.
* Good communication skills, both verbal and written, with the ability to produce easily understood documentation facing Business Stakeholders and Developers. Able to explain technical detail to non-technical colleagues and interact at senior levels within the organisation.
* Demonstrated ability to work in a team environment with changing priorities and time pressures.
* Experience of analysis and design of business processes
This is a permanent role based in Dublin (Hybrid).
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.
We reserve the right to draw up a shortlist for interview.
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.