Job Summary
We are seeking an enthusiastic and customer-focused individual to join our team as a Client Services Coordinator. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to work effectively in a fast-paced environment.
About the Role
This is an exciting opportunity to develop your career in recruitment and client services. You will be responsible for placing staff with clients, coordinating shifts, and ensuring that all internal systems are used to full capacity.
Key Responsibilities
* Placing staff with clients across various sectors and fulfilling vacancies in a timely manner.
* Adequately filling all open shifts and coordinating with staff and clients effectively.
* Keeping in regular contact with clients to supply feedback on their requirements and checking for any further needs.
* Assisting with employee queries to ensure prompt resolution.
* Ensuring all staff are fully compliant with company standards prior to placement with a client.
* Dealing with payroll enquiries directly from staff, liaising with payroll, and delivering query outcomes to staff.
* Adequately liaising with the Compliance and Training Departments to ensure mandatory training requirements are fulfilled and compliance documentation are up-to-date.
* Working closely with the Business Development Manager to provide feedback and assist with staff and client planning.
* Ensuring all internal systems are being used to full capacity and that all contact with clients and temp staff are logged adequately.
Requirements
* Minimum of 1 year's experience in a similar role.
* Excellent interpersonal, communication, and follow-up skills.
* The ability to listen and guide staff efficiently.
* Strong planning and organisation skills.
* Ability to prioritise effectively and work to targets.
* Highly motivated and pride in what one does is key to success in this role.
* Cultivating relationships with existing clients and building new client relationships.
* Proficient user of Microsoft Office package.
* Commercial awareness.
* Ability to work independently as well as part of a team.
Benefits
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Health & Wellbeing initiatives.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Our Core Values
Customer focused, Accountability, Responsibility, Empowerment, Effective communication, Respect.