IT Operations Specialist
The role of IT Operations Specialist is ideal for a proactive and hands-on professional who enjoys being involved in the day-to-day management of IT operations within a leading software company.
You will be the first point of contact for all IT needs onsite, supporting colleagues across various departments including product, development, finance, sales, and support.
This role has a direct impact on how the company operates on a daily basis. You will play a key part in projects that transform how we manage technology, from cloud migration to endpoint management.
Key Responsibilities:
* Act as the primary IT contact onsite in Dundalk, providing support to staff across all functions.
* Manage and resolve tickets covering 1st to 3rd line issues.
* Handle user onboarding/offboarding across Ireland, the UK, and the US.
* Maintain IT assets, hardware, and software.
* Support key infrastructure projects, including migrating servers and email into Azure/O365, improving Intune policies and endpoint management, and helping drive the shift to a fully cloud-based environment.
Requirements:
* 3+ years' experience in a sys admin or IT support role (Windows-focused).
* Strong knowledge of Windows Server and Windows OS.
* Experience with Azure/O365 administration (including Entra ID, Intune).
* Confident troubleshooting across networks, hardware, and software.
* Great communication skills - approachable, reliable, and solutions-focused.
* Nice to Have Knowledge of AWS or Mac OS.
* Exposure to ERP systems.
* Certifications such as Comp TIA or Microsoft fundamentals.
Why This Role Matters:
Your work in this role will have a significant impact on the company's daily operations, making you an integral part of our success.