About The Role
It is the responsibility of the Coordinator to assist and work closely with the designated Client Care Manager to monitor and develop an area within the company.
The Coordinator will support the Client Care Manager to achieve the company's objectives and maintain quality in the service provided to Service Users in accordance with the company's Quality Assurance Policy.
Responsibilities include liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals, and other agencies involved in training and development. The Coordinator will also liaise with Care Assistants on daily queries.
Working Hours
Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm
What we offer:
* Competitive annual salary
* €200 Sign-On Bonus
* 20 days holiday plus bank holidays
* Opportunities for ongoing healthcare training & development
* A lucrative refer-a-friend scheme - €200 per referral
Key Responsibilities
* Manage growth hours in your area by handling new package requests from HSE and private sector.
* Upload carer rosters and client templates weekly.
* Oversee and be accountable for rotas.
* Monitor client care calls, including missed and late calls.
* Complete daily timesheets.
* Identify opportunities for growth and coordinate with recruitment for staffing needs.
* Collaborate closely with the Client Care Manager.
* Provide high-quality customer service when answering calls from clients, Care Managers, and carers.
* Build effective relationships internally with CCM, recruitment, compliance, and externally with stakeholders.
* Prepare management reports on efficiency and staff capacity weekly, and other reports as required.
* Maintain logs of client and carer concerns and report accordingly.
* Answer incoming calls professionally and knowledgeably.
* Adapt and grow within the role to meet business needs.
Additional Duties
The post holder may be required to undertake other duties as needed to meet the company's needs.
Ideal Candidate
* Leadership and management skills in a growing business environment.
* Proficiency with IT systems.
* Exceptional customer service skills to de-escalate issues.
* Strong relationship-building and external representation skills.
* Business development experience.
* Commercial acumen and ambition.
* Risk management capabilities.
* Energy and resilience.
* People management skills.
* Strong organizational, communication, and negotiation skills.
* Open-minded problem-solving approach.
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