Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and circa 2,000 people to manage our network of 11 processing plants and 52 agri branches.
Our purpose is to nourish the world, while safeguarding our environment for future generations.
Role Profile
The primary purpose of the Customer Care Executive is to manage the order fulfilment process for a portfolio of key and strategic customers.
The successful candidate will report to the Customer Care Manager and should be an excellent communicator with a solid background in account management.
Your goal will be to ensure best in class service to our most valuable customers.
Someone whose expertise results in excellent customer relationship management and a positive brand image.
The ideal candidate will be apt in building strong relationships with strategic customers.
You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.
Responsibilities
Develop trusting relationships with a portfolio of key & strategic customers
Report on activities and accounts
Acquire a thorough understanding of key customer needs and requirements.
Ensure that orders are delivered to customers on time and in full
Resolve any issues and problems faced by customers and manage complaints to maintain trust
Contract entry and execution from commercial agreement to delivery.
Manage contract status and provide contract reports.
Monitor and resolve credit issues.
Manage the relevant documentation processes, furnishing customers with all relevant documentation in a timely and efficient manner - COA, Invoice, POD.
Track all deliveries and confirm delivery dates.
Use initiative to identify opportunities to improve efficiencies within the Customer Service process.
Requirements
Proactive and innovative thinker and problem solver with a can-do attitude
Excellent analytical and numerical skills
Excellent attention to detail, always ensuring accuracy
Excellent in solving problems with tenacious curiosity
Organised and able to work under pressure
Challenging and bold to improve ways of working
A strong communicator who takes pride in their work, whilst being empowered to make decisions.
Knowledge of SAP would be an advantage.
Fluency in French, German or Spanish would be an advantage
We offer
Free parking incl.
EV charging
On-site gym free to use for employees
Work/life balance and collaborative work culture
About us
Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.
Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.
Commitment to Diversity & Inclusion
We believe in the value of difference.
We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.
We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.
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