Customer Success Manager
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Strategic Response Management solutions are used by over 2,000 customers worldwide.
The primary goal of a Customer Success Manager is to build trust with Enterprise customers and help them achieve their business objectives.
Key responsibilities include managing customer expectations, maintaining accurate documentation, monitoring customer health, creating customized success plans, identifying potential churn risks, and understanding the contract renewal process.
Additional duties may include seeking out opportunities for growth, managing customer issue escalations, demonstrating effective communication skills, setting a high standard for customer care, and continually developing professional expertise.
Qualifications for this role typically include experience in customer success management, sales account management, or other customer-facing roles within B2B SaaS organizations. A successful track record of working with Enterprise level accounts, owning customer relationships, and meeting targets for renewal and growth is also essential.