Location:
Onsite (with remote option after training)
Hours:
********* hours per week
Shifts:
Rotational shifts to support 24/7 operations (including occasional bank holidays)
Training:
Mandatory onsite training with remote work available upon successful completion
Benefits:
Full-time position with benefits included
About Arema Connect
Arema Connect enables companies to deliver market-leading customer support 24 hours a day, 7 days a week.
We are a people-first business—our team is our greatest asset.
With one of the highest staff retention rates in the industry, our team members are experts at representing our clients' brands and delivering excellent customer experiences.
About the Role
We are currently seeking Customer Service Agents to support our Shared Services operations.
You will be responsible for delivering a top-class customer experience and performing a variety of administrative tasks via telephone, email, and live chat.
Key Responsibilities
Manage customer queries via telephone, providing consistent, high-quality service
Deliver first-contact resolution wherever possible
Perform general administrative duties accurately and efficiently
Understand customer needs and provide appropriate solutions
Meet individual performance goals and contribute to team targets
Maintain up-to-date knowledge of client procedures
Proactively identify and report trends or issues to the management team
What We're Looking For
Requirements & Attributes
Ability to multitask effectively in a fast-paced environment
Strong customer focus with empathy and professionalism
Good time management and prioritisation skills
Flexible and adaptable to changing business needs
Strong interpersonal and customer care skills
Desirable Skills
Excellent verbal and written communication skills
Previous experience in a customer service role is an advantage
A collaborative team player with attention to detail
Ability to work independently while maintaining high service standards
If you're passionate about customer care, enjoy problem-solving, and want to work in a supportive and professional environment, we'd love to hear from you.