Job Summary
We are seeking an Enterprise Technical Support Engineer to join our team at Apple Inc. The ideal candidate will have extensive experience in a client-facing technical support role, with knowledge of UNIX command-line, scripting, backup/restore operations & network storage troubleshooting.
Main Responsibilities:
* Work with Enterprise customers' technical teams to address post-sales technical customer support issues.
* Craft and supervise technical critical issues retaining customer issue ownership in order to provide timely resolutions.
* Provide solutions to technical problems for system administrators deploying, managing, and integrating Apple products with third-party products and server platforms, or networks.
* Assist in the creation and maintenance of technical resource documents and other operational duties within the department.
* Collaborate with multiple functional groups, including Apple Sales, Product Engineering, Product Marketing, and service groups within Apple, to champion and resolve customer issues.
Requirements:
* Extensive experience in a client-facing technical support role.
* Knowledge of UNIX command-line, scripting, backup/restore operations & network storage troubleshooting.
* Experience using client and device management tools such as Mobile Device Management software like JAMF, etc.
* Knowledge of Active Directory, networking systems, with experience resolving issues in multiple OS (Microsoft, MacOS).
Preferred Qualifications:
* Experience with integrating, aiding support for, and troubleshooting Apple products in dynamic environments.
* Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries.
* Senior-level department server administration experience is a plus.
About Us:
At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
Contact Information:
Please visit our website for more information and to apply.