CitySwift is looking for a Technical Support Manager who enjoys solving complex technological problems with real-world solutions to join our rapidly growing team.
About CityswiftAs the world's leading intelligent data platform for public transport, CitySwift powers data-driven decision making for some of the largest transport networks across the globe.
Backed by over €15 million in venture capital funding and a partner list that includes the world's largest public transportation operators and government authorities, such as National Express, Go-Ahead Group, Transport for London and many more.
CitySwift is in accelerated growth mode with 200% YOY revenue growth in 2024.
CitySwift's mission is to increase the adoption of sustainable public transportation usage around the world - our platform currently optimises over 3 billion passenger journeys annually, and our target is to reach over 10 billion by 2026.
At CitySwift, you'll get the opportunity to take ownership, deliver measurable impact and develop professionally - reshape the future of public transport by accelerating CitySwift's growth!
About the roleWe're building a world-class team to digitally transform public transport in major cities around the world.
The Technical Support Manager will lead and manage the team responsible for monitoring and investigating technical issues related to our Platform and Data.
With a focus on any support needs from the various data sources we ingest.
They will be expected to work closely with the customer success team and engineers to troubleshoot and resolve any technical issues that arise.
Today, we analyse billions of data points for a selection of the world's largest transport companies, shipping a product that constantly delivers for clients and exceeds expectations.
Key responsibilitiesLead technical support and data operations team with direct management responsibility for team membersMonitor and investigate technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule dataWork closely with customers and engineers to troubleshoot and resolve technical issuesConduct contextual analysis of bus, driver behaviour, route, and schedule adherenceDocument and report all technical issues to managementDevelop and maintain technical knowledge of the software and related technologiesWork with key internal stakeholders, including Product Management, Product research, analysts, etc.
to address specific customer issues or new product features.At least 3 years of experience in a technical support roleStrong analytical skills and attention to detailExperience with database technologies, SQL and PythonExcellent communication skills and ability to work effectively in a teamYou have high agency and are highly adaptable to a rapidly changing, growing businessNot required but nice to haveExperience making presentations and preparing reportsStrong communications and presentation skills with the ability to present to a variety of audiencesFlexibility to work on multiple problems simultaneously while supporting the Customer Success teamUnderstanding of the software support processWe value, recognise and reward our peopleCompetitive market salaryHealth and Life Insurance and matched pension schemes25 days annual leave, with additional company days off throughout the yearFlexible working hours and hybrid/remote working opportunities including Work Abroad ProgramPaid Sick, Maternity and Paternity benefitsEmployee Assistance Programme (EAP), mental health and wellbeing supportsEmployee referral program with opportunity to earn up to €4,000 per referralAnnual Service recognition benefits (Additional Annual leave and pension contributions)Apply for this jobFirst Name *
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