Posted: 18 June
The role
About the Team — Account & Platform Integrity
The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, scams and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform.
We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation across all of Open.
About the Role — Risk and Fraud Analyst
We’re hiring a Risk and Fraud Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.
You’ll handle sensitive and high-stakes investigations involving fraud and scams, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.
Note: This role may involve reviewing sensitive, confidential, or disturbing content.
Location: London, UK or Dublin Ireland (Hybrid — 3 days in office)
What You’ll Do
Protect the Platform
Review and verify customer identities, organizations, and ownership structures
Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
Evaluate documents, internal data, and third-party sources to determine legitimacy and risk
Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
Run High-Risk Investigations
Serve as the case owner for complex, high-visibility verification and integrity cases
Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
Handle escalations, appeals, and sensitive customer communications
Build and Scale Systems
Help design and improve verification workflows, fraud detection, and risk-scoring systems
Contribute to automation, tooling, and human-in-the-loop review pipelines
Identify patterns of abuse and recommend new controls or safeguards
Drive Continuous Improvement
Analyze data to uncover fraud and abuse trends
Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
Create clear playbooks and guidance for frontline teams handling high-risk accounts
You Might Thrive If You…
Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
Are comfortable making high-impact decisions about who should — or should not — have platform access
Have experience working cross-functionally with Legal, Product, Sales, and Operations
Enjoy building systems, not just running them — especially in fast-moving environments
Are calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
Thrive in environments that require judgment, speed, and accountability
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
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