Role Title
Infrastructure Engineer
Business Area
Managed Services
About This Role
As part of our ongoing reshaping within eir evo our strategy has been to re-position eir evo as an integrated telecommunications and information technology services provider. As part of the Managed Service team, this role has responsibility to be an integral member of a dedicated team providing critical services.
Expectations From The Role
Act as a key member of a team within a dedicated team providing operational support to a Major Customer.
Demonstrates best practice focused on Customer Response management and SLA Management.
Work with the team to execute consistent excellent service management that produces consistently high levels of customer satisfaction.
Successfully delivering the target Customer Experience
Management of and compliance with customer SLAs
Work on own personnel development to contribute to the capability of the Customer Response team
Requirements For A Successful Application
Azure
Familiarity with Azure environment, monitoring & troubleshooting.
Elastic Load Balancers & Scale Sets
IaC deployment for Azure using Git, Jenkins & Terraform
Expressroute
Azure routing, UDR, VNET peering.
Checkpoint
SmartCentre Management with Integration to Azure
Cloudguard
VMSS
App & URL Filtering, IDS, Antibot, Decryption
Cisco
General routing & Switching. BGP
packet capture & troubleshooting
IPSEC VPN
Catalyst 8K physical & virtual routers
Firepower Management Centre
Firepower Threat Defence Appliances
Firewall management, monitoring, troubleshooting, capacity & performance planning.
ACI routing & switching, L3Out
Others
Experience
Experience - Min 8-10 years industry experience
Industry Background – Comms/ICT
Knowledge of Business core ICT solutions portfolio
Knowledge of Fixed Line Telecoms technology and infrastructure
Key Performance Indicators
SLA Metrics
Adherence to Performance Management process.
Customer satisfaction metrics
On line resolution
Customer Experience improvements related to delivery
Support ISO compliance
eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs
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