Front Office Supervisor
4-Star Hotel – Dublin
Job Type:
Permanent, Full-Time
Salary:
Dependent on experience
We are recruiting on behalf of our client, a well-established 4-star hotel in Dublin, for the position of
Front Office Supervisor
.
This role is ideal for a motivated and guest-focused hospitality professional with proven front office experience. As part of the leadership team, you will oversee reception operations, support the front office team, and ensure every guest enjoys a seamless and professional experience.
Key Responsibilities
* Lead and support the reception team to deliver outstanding service.
* Oversee daily front office operations, including check-ins and check-outs.
* Manage telephone and email enquiries promptly and professionally.
* Handle reservations and guest requests accurately and efficiently.
* Ensure billing, financial transactions, and cash handling are carried out to standard.
* Provide local knowledge and recommendations to guests.
* Train, mentor, and motivate front office staff.
Requirements
* Minimum of 1 year's experience in a supervisory role within a hotel.
* Strong knowledge of hotel property management systems (PMS).
* Excellent communication and organisational skills.
* A positive leader who works well both independently and as part of a team.
* Flexibility to work mornings, evenings, and weekends.
Benefits
* Complimentary meals on duty
* Pension contribution scheme
* On-site parking
* Uniform provided
* Recognition and reward initiatives
* Training and career development opportunities
* Flexible working patterns
* Discounted accommodation and facilities
* Travel-to-work schemes (TaxSaver, Bike to Work)
* Staff events and activities