Role Overview: The Operations Supervisor will play a crucial role in ensuring the smooth and effective operation of the Eden Medical Clinics.
This position is responsible for supporting clinic teams, upholding brand and clinical standards, and driving performance to meet commercial and customer service goals.
You will act as a hands-on Operations Supervisor, working closely with Support Teams and the Head of Operations to optimise the performance and client experience.
Key Responsibilities: Clinic Operations Administration Oversee and support the day-to-day clinic operations Support doing Clinic standard by completing regular clinic audits Carrying out daily administration and reporting tasks Support team members through coaching to achieve daily targets Team Leadership Support Mentor, coach, and motivate support staff to achieve excellence in service and performance Support the onboarding and ongoing training of clinic staff.
Ensuring all team members are working to the clinic standards Covering support team member when on annual/sick leave Foster a positive team culture and promote staff retention and development Customer Experience Ensure every clinic delivers exceptional client care aligned with Eden Medical's branD Assist in resolving complex customer complaints and support clinics in handling sensitive situations professionally Monitor client feedback and use insights to drive service improvements.
Commercial Growth Identify opportunities to enhance service offerings, increase bookings, and improve profitability at clinic level Encourage cross-clinic collaboration and idea sharing Experience Needs to have there own Car and Drive Management Experience Happy to travel around to other clinics