Job Title: Customs Team Administrator
The role of a Customs Team Administrator involves assisting customers and colleagues in understanding the customs clearance process. This includes raising transit documents for trailers to the UK/NI/EU, liaising with Revenue and HMRC for any requirements to clear consignments into and out of the EU, and dealing with customer and consumer customs queries and complaints.
Key responsibilities include helping our customers and colleagues understand the customs clearance process, raising transit documents for trailers to the UK/NI/EU, liaising with Revenue and HMRC for any requirements to clear consignments into and out of the EU, dealing with customer and consumer customs queries and complaints, continual training in the customs clearance process, working with customers to resolve rejections of customs declarations, liaising with DPD UK and other Business Units for any customs queries for customers, Revenue and HMRC, resolving issues raised by Revenue/HMRC to clear goods into/out of the UK/EU, reconciling with Revenue and HMRC any differences between manifests submitted and actual consignments received, processing payments for customs charges, providing any documentation required to clear goods into or out of the EU to Revenue or HMRC, dealing with any requirements or requests from Revenue, ensuring Union Custom Code requirements are followed for all declarations.
Preferred Experience:
* Experience in Customer service is an advantage.
* Experience in Customs is advantageous but not essential as full training would be provided.
Skills Required:
* Strong attention to detail.
* Excellent communication skills both verbal and written.
* Proactive and organised with multitasking ability.
* Ability to work under pressure.
* Enthusiastic and self-motivated.
* Works well on your own and as part of a team.
As a Customs Team Administrator you will have the opportunity to develop your skills and knowledge in the customs clearance process and work collaboratively with colleagues across different areas of the business to ensure smooth movement of parcels through the customs clearance process.