Location
Dublin, Ireland
Role Purpose
An exciting opportunity for a customer-focused Account Director to join JLL's Work Dynamics business.
The successful Account Director will be accountable for JLL's overall contractual facilities management and project management performance across EMEA for a fast-paced forward-thinking client.
Responsibilities
Delivery of total facilities and project management services to the highest standard achievable.
Setting the standards for quality and efficiency at the clients sites.
Implementation and enforcement of effective cost and quality controls.
Ensure compliance with local company and labour laws, JLL global policies and procedures, and the account structure.
Guarantee no downtime with critical services.
Achieve a high level of client satisfaction by providing excellent service and addressing complaints promptly.
Prepare thoroughly for client meetings and deliver services on time.
Instill the above values in staff, communicating clear goals and objectives.
Lead, motivate and galvanise staff to achieve business targets, nurturing a quality team.
Provide guidance, coaching, and reward hard work and positive results.
Commit to the client's objectives and stay abreast of developments affecting the client and its business.
Understand the client's mission and goals.
Qualifications
Proven track record in delivering total facilities and project management solutions, handling complex account structures, and running multiple operational FM and PM teams across multiple locations and countries.
Experience navigating international matrix business environments within EMEA or globally.
Ability to handle client and/or firm sensitivities, escalating with urgency or de-escalating risks when appropriate.
Balance client and firm interests effectively.
Translate client needs into existing or new business growth.
Recognise when to consult the client versus advocate, ally, or defend the service delivery team.
Manage account P&L.
Understand key technical processes and their impact on service delivery.
Demonstrated leadership acumen managing performance of delivery teams.
Experienced in management reporting.
Strong presentation, interaction, and communication skills.
Drive account delivery optimisation and continuous improvement/transformation.
Use emotional intelligence in dealing with team and clients.
Bring clarity, perspective, and oversight to account teams.
Benefits
Join an entrepreneurial, inclusive culture that values teamwork and growth across the globe.
Access a Total Rewards program covering career development, recognition, wellbeing benefits, and pay.
Equal Opportunity Employer
The organization is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.
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