Expert Clinical Support Specialist
Deliver exceptional clinical training and application support to healthcare professionals.
* Provide expert guidance on image and workflow optimisation.
* Demonstrate product features at events, seminars, and on-site visits.
* Collaborate with the sales team to ensure seamless customer experiences.
* Escalate application-related issues promptly.
* Stay current with software updates and product enhancements.
* Maintain accurate records of training sessions and customer interactions in CRM.
* Work closely with project managers to guarantee smooth implementations.
Key Responsibilities Include:
1. Developing and delivering high-quality training programs for healthcare professionals.
2. Guiding customers through optimal use of products and systems.
3. Representing the company's products at external events and engagements.
4. Supporting sales teams to deliver exceptional customer service.
5. Identifying and resolving technical issues promptly.
6. Staying up-to-date with the latest software developments.
7. Recording and tracking customer interactions and training activities.
Requirements
* A clinical background with a minimum of 3 years' experience in ultrasound.
* A postgraduate qualification in Ultrasound/Sonography.
* In-depth knowledge of ultrasound procedures, equipment, and workflows.
* Excellent written and verbal communication skills in English.
* A proactive approach with strong organisational skills.
* Ability to travel across Ireland, including occasional overnight stays.