Job Description:
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The Role:
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Lead, mentor and grow a high-performing team of Partner Success professionals. Set clear goals, monitor performance and provide regular coaching and development.
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Serve as an executive point of contact for key partners, ensuring their needs are met and that they are fully engaged with the company's products, services and vision.
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Collaborate with senior leadership to define the partner success strategy, KPIs and roadmap.
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Align team activities with broader company goals.
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Develop and implement scalable processes, systems and tools to streamline partner success operations and improve partner satisfaction.
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Work closely with Sales, Marketing, Product and Customer Support teams to advocate for partner needs and drive product enhancements and joint go-to-market strategies.
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Drive partner retention, expansion and satisfaction by ensuring value realization, managing health metrics and proactively addressing risks.
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Track and report on key partner success metrics.
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Provide actionable insights to internal stakeholders and use data to drive decision-making.
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Requirements:
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Proven experience (typically 5+ years) in managing high-performing teams.
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Strong leadership and team management capabilities.
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Excellent interpersonal and communication skills, with the ability to build trust with internal and external stakeholders.
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Strategic thinker with a strong operational mindset.
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Proficiency in CRM tools (e.g. HubSpot/Salesforce), partner portals and success management platforms (e.g. Gainsight, Churn Zero).
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Ability to analyze data and translate insights into strategy.
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Experience working in process and metric-driven environments.
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Regulated Industry experience in either Quality Assurance, Engineering or Validation.
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Benefits:
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Work From Home