Job Overview
Join to apply for the Quality Manager - Infrastructure role at Turner & Townsend.
Turner & Townsend is passionate about delivering better outcomes for clients, helping people realize their potential, and creating a prosperous society.
We help major global clients deliver ambitious, highly technical projects in over 130 countries worldwide.
Job Description
The Quality Manager will advise on overall compliance in matters of quality, provide leadership in delivering quality delivery standards, and ensure compliance for all project activities.
The role holder will lead the quality team, set high standards of quality across the project, and act as a source of expert technical advice.
Principal Accountabilities
Oversee the delivery of quality standards and the compliance requirements for specific packages within project activities.
Implement quality management systems, processes and tools and ensure they are fit for purpose and continually improved upon.
Implement a quality management system that takes a systematic approach to managing quality, including organisational structures, accountabilities, policies and procedures and is based on the principles of a "plan, do, check, act" approach for ensuring the effective planning, organisation, control, monitoring and review of safety measures.
Following agreement by the Client, assist in the implementation of this strategy and plan to develop a complete health and safety management system, controls, processes and procedures in line with best practices and ISO 9001 and other relevant standards.
Support in the development of requirements for procurement where quality inputs are required (e.g., design and engineering, operations) including, inter alia:
Preparation of responses to clarifications relating to quality matters.
Support in the evaluation of tender submissions for each of the contracts in relation to any quality matters.
Ensure that a strong quality culture is embedded across the entire delivery of the project, supporting the development and implementation of quality campaigns and the communication of quality throughout the project, including the Project Delivery Partner, Core Contractors, and related stakeholders.
Monitor, undertake analysis and quality performance across the entire project, including the Project Supervisor for Design Process (PSDP), Project Supervisor Construction Stage (PSCS), Project Delivery Partner and other contractor(s).
Manage the performance of the quality team and develop and implement programme wide quality key performance indicators and use them to report on the quality performance of the project.
Ensure that there are effective processes for the recording, reporting and investigation of quality incidents and oversee quality investigation to develop a culture where lessons‑learned are implemented and risk reduction is promoted.
Keep relevant teams and individuals within the programme abreast of any proposed change in legislation that may impact on their relevant workstreams and advise of the implications.
Provide expert advice, assistance and support on quality requirements.
Maintain theoretical and practical competence in the field of quality management, including the application of relevant legislation and industry requirements.
Experience, Skills and Qualifications
10+ years' relevant experience embedding Quality practices into highly complex, large engineering capital delivery projects/programmes with 5+ years' experience in metro rail projects or projects of a similar scale and complexity.
Further demonstrated experience/knowledge of the following is required:
Previous experience managing quality on site.
Experience in developing and maintaining quality management Systems, ISO 9001.
Knowledge and familiarity with contract documents, forms of contract and specifications.
Delivering within regulated and unionised environments.
Skills
Strong planning, governance and delivery skills with the ability to set team goals, objectives and priorities, establishing clear roles and responsibilities for all direct reports.
Ability to work in a collaborative manner that is positive and transparent.
Self‑motivated and able to work using his/her own initiative.
Customer focused, analytical and informed in their work style.
Problem‑solving capabilities.
Displays a high degree of empathy and awareness of others in their leadership style with an ability to listen and inspire.
Excellent written communication and interpersonal skills.
Excellent organisational skills with a positive, can‑do flexible work attitude.
Ability to work to strict deadlines and handle conflicting priorities.
Strong computer skills including MS Office, Excel, Auto CAD, MS Project Primavera.
Ability to manage a contractor site meeting.
Formal Education Qualifications
Minimum Level 8 Quality diploma or degree.
Professional Memberships.
Safe Pass accreditation.
ISO 9001 Lead Auditor qualification.
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Construction, Civil Engineering, and Business Consulting and Services
Equal Employment Opportunity
Turner & Townsend is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Recruitment Policy
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process.
No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
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