Are you a sports enthusiast with excellent customer service skills and a passion for retail?
This role is an ideal opportunity to work in a fun, dynamic environment where no two days are ever the same. As a key holder, you will be responsible for running the store in your absence, ensuring that all tasks are completed efficiently and effectively.
* Open and close the store, end-of-day recovery, deliveries, stock management, and cashing up.
* Assign tasks to staff and ensure correct procedures are followed.
* Provide exceptional customer service and ensure every customer gets a personal and positive experience.
* Have full knowledge of our product catalogue and current promotions.
* Engage with customers to offer best products for their needs and optimise sales.
* Lead by example in implementing and maintaining excellent visual merchandising standards in store.
* Use tools including assisted selling, safesize, e-receipts, and radio systems.
* Coordinate and forward cash, stock, financial reports, and other administration to relevant personnel.
* Responsible for daily deliveries and adequate stock management procedures.
* Ensure end-of-day recovery is carried out completely and to the standard set by the company.
* Carry out other retail duties expected of all staff, such as sales, customer experience, recovery, deliveries, etc.
* Operate till and handle financial transactions.
* Deliver a great last impression to our customers.
* Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines.
* Back-up call-out person in the absence of store management in the event of alarm activation.
* Take responsibility for personal development and actively seek opportunities for improvement.
Key Responsibilities:
As a key holder, your key responsibilities will include:
* Managing the store in your absence, including opening and closing the store, end-of-day recovery, deliveries, stock management, and cashing up.
* Assigning tasks to staff and ensuring correct procedures are followed.
* Providing exceptional customer service and ensuring every customer gets a personal and positive experience.
* Having full knowledge of our product catalogue and current promotions.
* Engaging with customers to offer best products for their needs and optimise sales.
* Leading by example in implementing and maintaining excellent visual merchandising standards in store.
* Using tools including assisted selling, safesize, e-receipts, and radio systems.
* Coordinating and forwarding cash, stock, financial reports, and other administration to relevant personnel.
* Being responsible for daily deliveries and adequate stock management procedures.
* Ensuring end-of-day recovery is carried out completely and to the standard set by the company.
Qualifications, Skills and Experience:
* Minimum two years retail experience required.
* A warm, friendly, and engaging personality is essential.
* Great communication skills – outgoing, energetic, and focused on delivering a great customer experience.
* Strong product knowledge.
* Experience in visual merchandising desirable.
* Ability to manage workload and delegate tasks.
* Must be trustworthy and honest.
* Proficient computer skills – particularly excel, word, and email.
Benefits:
* Employee in-store discount.
* Learning & Development (Online training platform, Next Gen Management Programme, Education Assistance, Study & Exam Leave).
* Service Awards.
* Employee Assistance Programme.
* Company Sick Pay Scheme/Maternity/Paternity Top Up commensurate with experience.
* Employee Referral Programme.
* Momentous Life-Events/Life Milestones acknowledgement.