Operations Manager – Hybrid | Tuam, Co. Galway
I am seeking an experienced Operations Manager to lead and optimise the day-to-day running of a busy household service division. This is a pivotal leadership role, reporting directly to the Managing Director, with three direct reports and oversight of a team of 35 engineers delivering installation, servicing, and maintenance of high-quality water systems to residential customers nationwide.
This is a hybrid role, combining on-site leadership in Tuam with remote strategic work. The ideal candidate will be passionate about process improvement, team performance, and customer satisfaction, and will thrive in a growing company with significant potential and ambitious plans.
Key Responsibilities
Operations Leadership
* Lead and inspire the operations team to deliver exceptional service and performance.
* Oversee daily operations, ensuring engineers are efficiently deployed to meet customer demand.
* Develop and implement operational strategies to ensure timely service, installations, and issue resolution.
Resource Management
* Manage scheduling and allocation of engineers for service calls, installations, and maintenance.
* Oversee vehicles, tools, and equipment to ensure optimal performance and minimal downtime.
* Work with HR to maintain appropriate staffing levels and support recruitment needs.
Customer Service Excellence
* Collaborate with Customer Service to resolve issues, improve service quality, and ensure customer satisfaction.
* Ensure engineers are fully trained and equipped to handle installations and inquiries effectively.
* Monitor and analyse customer feedback to drive service improvements.
Financial & Budget Management
* Control operational costs, ensuring efficiency and profitability.
* Develop and manage department budgets within agreed financial guidelines.
* Track KPIs, analyse variances, and prepare performance reports for the Managing Director.
Performance Monitoring & Reporting
* Implement KPIs to ensure service levels and efficiency targets are met.
* Conduct performance reviews and provide clear feedback to direct reports and the wider team.
* Report regularly on service levels, installation timelines, and customer escalations.
Inventory & Supply Chain Management
* Maintain stock levels and manage supplier relationships to ensure parts are available and cost-effective.
* Coordinate with the warehouse for timely distribution of parts and equipment.
Health & Safety
* Enforce health and safety protocols and safe working practices.
* Conduct regular safety audits and ensure the team is fully trained in hazard management.
Ideal Candidate
* Proven experience in operations management, preferably in a service-based or field-engineering industry.
* Strong leadership skills with the ability to motivate, develop, and manage large teams.
* Skilled in process optimisation, workflow efficiency, and workload review.
* Commercially aware with budget management and cost control experience.
* Excellent organisational, communication, and problem-solving skills.
* Resilient and adaptable, comfortable in a fast-paced, change-focused environment.
For more information please contact emma.doyle@cpl.ie with an updated CV.
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