Technical Sales Support
Location: Cork (Office-based)
Morgan McKinley are delighted to be working with a leading provider of industrial engineering solutions who is seeking a Technical Sales Support Specialist to join their Cork-based team. This position will focus on supporting customers across the Irish and UK markets, particularly within the Pump and Vacuum segment of the product range.
Key Responsibilities:
- Deliver timely, accurate, and professional technical and commercial support to existing and prospective clients, specifically related to Pump and Vacuum technologies.
- Analyse customer inquiries to prepare tailored quotations that align with both technical specifications and commercial expectations.
- Offer in-depth technical guidance and troubleshoot application-specific challenges to ensure optimal customer outcomes, using the latest industry standards and product knowledge.
- Support the achievement of personal, departmental, and company Key Performance Indicators (KPIs), contributing to a culture of continuous improvement.
- Manage a dynamic workload effectively, maintaining a high level of accuracy and meeting tight deadlines.
- Adhere to company policies including ISO 9000 Quality Management and Health & Safety standards, promoting best practices across all operations.
- Undertake additional duties as directed by management, demonstrating flexibility and a solutions-driven approach to evolving business needs.
Candidate Profile:
- Background in technical sales, preferably within the Process, Mechanical, or Instrumentation sectors.
- Experience or familiarity with pump technologies such as Centrifugal, Positive Displacement, Magdrive, and Vacuum Pumps, as well as Heat Exchangers, is highly advantageous.
- Commercially savvy, with the ability to build strong relationships with customers and suppliers alike.
- Technically proficient and commercially minded, with a proactive, flexible approach and a drive for continuous learning.
- Strong communication skills, capable of effectively engaging with both technical and non-technical stakeholders.
- Solid administrative and IT skills, including proficiency in Microsoft Excel, Word, and ERP systems.
- Skilled in identifying customer requirements and offering precise technical solutions, ensuring high satisfaction and long-term partnership development.
- Self-motivated team player, comfortable working independently and collaboratively in a fast-paced environment.
- High attention to detail, with the ability to perform under pressure while maintaining quality and efficiency.