Reservations Manager Job Summary
Ballymascanlon Hotel & Golf Resort is currently recruiting a skilled Reservations Manager to join the team.
The ideal candidate will have experience in managing room inventory and optimizing occupancy and revenue. They must also understand pricing strategies, rate parity, and online distribution.
This role plays a key part in maximizing hotel bookings while maintaining exceptional guest service and operational efficiency.
Job Description:
As a Reservations Manager, you will oversee the daily operations of the reservations department to ensure accurate and efficient handling of bookings.
Key Responsibilities include:
1. Maintaining up-to-date knowledge of room rates, packages, and promotions
2. Continuously monitoring and analysing room statistics, market trends, demand patterns, competitor performance
Benefits:
# Train reservations staff on customer service techniques.
## Provide coaching support for reservation team members.
h3 Main Objectives:
h4- Maintain high standards throughout your work.
h4 Promote positive image by displaying good professional manners at all times through actions words spoken behaviors.h5Learn keep up update improve new skills practices routinely act upon constructive feedback given timely manner effectively implement changes target continuous progress demonstrate initiative responsibility adaptability flexible teamwork open communication approach ownership accountability diligence reliability maintain confidentiality handle sensitive information ethically responsibly apply ethical principles make sound judgments decisions fair impartial ways that prioritize guests comfort safety satisfaction beliefs values trust fairness respect integrity compassion empathy kindness.