About the Role
Lead daily operations across multiple sites, ensuring adherence to company standards for quality, service, and performance.
Responsibilities
* Implement and monitor KPIs to drive operational excellence and continuous improvement.
* Plan and organise high profile events on the sites available.
* Build, develop, and manage site leadership teams.
* Identify, nurture, and grow talent across locations.
* Foster a culture of accountability, collaboration, and high performance.
* Develop and manage budgets for each site.
* Monitor financial performance, analyze variances, and implement cost-control strategies.
* Analyse weekly / monthly financials and put a plan in place for better performance.
* Review pricing / purchasing on a monthly basis.
* Maintain strong relationships with clients, vendors, and internal stakeholders.
* Ensure customer satisfaction and address escalated issues promptly.
* Ensure all sites comply with local, state, and federal regulations.
* Promote and enforce health, safety, and environmental standards.
* Develop and execute strategies for growth, efficiency, and profitability.
* Align site operations with broader organizational goals.
* Oversee recruitment, training, and development of staff across sites.
* Support succession planning and career development initiatives.
Qualifications
* Bachelor's degree in Business Management, Hospitality, Facilities, or a related field.
* 5–10 years of experience in multi-site management, preferably in hospitality, retail, or contract services.
* Proven leadership experience managing diverse teams and complex operations.
* Strong financial acumen and experience with P&L management.
* Excellent communication, negotiation, and interpersonal skills.
* Willingness and ability to travel between sites as required.
Required Skills
* Strategic thinking and problem-solving.
* Budgeting and financial analysis.
* Team building and leadership.
* Operational efficiency and process improvement.
* Conflict resolution and decision-making.
* Tech-savvy with experience in management systems and reporting tools.