IT Support Technician We are seeking an IT Technician with strong experience in Microsoft 365, along with hands-on skills in installing, configuring, and supporting both software and hardware.
This role will involve extensive troubleshooting, resolving technical issues, and fault-finding across a wide range of equipment and systems.
Key Duties & Responsibilities Technical Support & Troubleshooting Provide first-line support by answering telephone and email queries related to all equipment and software.
Perform full troubleshooting procedures for each device or system before escalating to second-line (supplier) support when required.
Diagnose faults, resolve technical issues, and guide customers through solutions, including spare part replacements over phone or video call.
Complete remote software installations on new equipment.
Handle VetExam Pro installations on customer workstations and ensure PCs are correctly linked to databases.
Install and configure new or upgraded PCs and additional workstations in clinics.
Customer Service & Case Management Create and manage technical cases in the CRM system, ensuring all updates and communication are logged clearly and accurately.
Generate quotes and quotation reports in the CRM and communicate these to end customers.
Provide customers with preventive advice after resolving issues to avoid repeat problems.
Send introductory emails to clients explaining system requirements, checklist procedures, and scheduling for software installation.
Follow up on information passed over from the service coordinator and maintain regular CRM updates for each practice.
Equipment & Logistics Manage loan equipment by arranging shipment to customers and coordinating returns once repairs are completed.
Send spare parts to customers when required, based on diagnosis.
Request warranty parts from suppliers and ensure CRM cases are updated accordingly.
Coordination & Communication Manage engineer diaries and act as calendar coordinator for service activities.
Work closely with the sales team to support customer requests, answer queries, and ensure a smooth service experience.
To be considered for this position apply today or call Vishnu Singh on .
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided.
Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDSINGH