Job Title: Senior Customer Service Representative
We are seeking a skilled professional to join our customer service team in Shannon, Ireland. As part of the team, you will work closely with other departments to ensure seamless service delivery and address any issues affecting customer satisfaction.
Key responsibilities include:
* Providing high-quality service to customers: You will be responsible for delivering exceptional customer experiences through proactive communication and timely issue resolution.
* Handling escalated customer inquiries and complaints: You will need to remain calm and composed when dealing with difficult customer situations, using effective listening skills to resolve issues efficiently.
* Developing and implementing strategies to improve customer service processes: You will analyze current processes and identify areas for improvement, then develop and implement effective solutions to enhance customer satisfaction.
* Collaborating with other departments to ensure seamless service delivery: You will work closely with cross-functional teams to ensure that all customer interactions are handled smoothly and efficiently.
Requirements:
* Bachelor's degree in Business Administration or related field
* Minimum 3 years' experience in customer-facing role
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proven problem-solving and analytical skills
Benefits:
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Flexible working hours
* Career advancement opportunities