## Retail Advisor Full-Time (Dundrum)Dublin 14, Ireland## **Who you are:*** You are a strong teammate with a focus on bringing a first class customer service to our customers, with previous experience delivering on this.* You are open-minded, innovative and daring. You have the passion, drive and skills to help us continue driving growth and excellence across Vodafone.* As a Retail Advisor, you will be passionate about driving sales and supporting your store and team in achieving a range of critical metrics in both sales and customer experience.* You will be guided by the Vodafone values, which are being Customer Obsessed and Ambitious & Competitive.* We need you to embrace these from the start!* Achievement of individual sales targets set by the business on a weekly, monthly and quarterly basis* Ensure all administration associated with the role is completed correctly and within agreed timeframes* Ensure you consistently deliver a first class experience to all our customers. Keeping updated on new products and services to be able to advise our customers accordingly* Take ownership of your customer's queries or needs,dealing with them in a positive manner to ensure that all aspects are resolved and/or seen through to completion## **The skills that you need:*** We are obsessed with our customers! You must have the ability to take ownership of your customer’s experience and issues to achieve a positive outcome* Flexibility on working hours due to the opening and closing times of our stores* You are a strong communicator with the ability to tailor your style depending on the audience* You are self-motivated, outgoing and energetic* You enjoy working on your own and as part of your wider team to achieve customer satisfaction and important metrics* **Customer Obsessed -** We are passionate about meeting and exceeding our customer expectations every time* **Digital Vodafone -** We create and deliver new products, services and ways of working that delight our customers. We use our digital tools to create a unique experience for our customers* **Ambitious & Competitive -** We bring energy and passion to our work and always aim to beat the competition* **One Company, Local Roots –** We work across Vodafone to achieve the best outcome for our customers,employees and stakeholders while giving back to our community**When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!****There are vast opportunities to progress from a retail advisor to various opportunities across the business, from assistant manager to head office!****Some of the benefits that you will receive along the way are:*** Competitive Commission Structure – Not only will you receive a competitive salary but you will also get the chance to earn additional commission on top of this!* Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!* Exclusive Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!* And many more…* We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies.* We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work.* We are an equal opportunities employers where our people can be at their best.Top skillsBüroverwaltungCustomer Relationship ManagementRetailCoachingLeadershipManagement
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