Role Overview
The Retail Operations Director will be responsible for overseeing the day-to-day operations of a retail store, ensuring seamless and efficient execution.
This role involves leading, training, and motivating the store team to achieve sales targets and key performance indicators (KPIs). Effective stock control, ordering, and merchandising practices are crucial in maximising availability and presentation.
Maintaining high standards of customer service at all times is paramount. The Retail Operations Director must ensure compliance with all health, safety, and food hygiene regulations. Monitoring financial performance, controlling costs, and managing budgets effectively are also essential responsibilities.
A key aspect of this role is driving promotional activity and seasonal campaigns to increase footfall and sales. Handling customer queries and resolving issues in a professional and timely manner is also required.
* Oversight of day-to-day retail store operations
* Leadership, training, and motivation of the store team
* Effective stock management and control practices
* Maintenance of high customer service standards
* Compliance with health, safety, and food hygiene regulations
* Monitoring of financial performance and cost control
* Driving promotional activity and seasonal campaigns
* Customer query handling and issue resolution
Key Skills and Qualifications
* Proven leadership experience in a retail environment
* Strong communication and interpersonal skills
* Ability to motivate and train staff
* Excellent organisational and time management skills
* Familiarity with stock management systems and practices
* Knowledge of health, safety, and food hygiene regulations
* Ability to work in a fast-paced environment
* High level of customer service awareness
Benefits
This role offers a competitive salary and benefits package, including opportunities for career development and growth.
Additional Information
Please note that this role requires a strong commitment to customer service and a willingness to work in a dynamic retail environment.