Provide Level 1 and Level 2 desk-side and remote IT supportTroubleshoot hardware, software, OS, and network issuesInstall and configure desktops, laptops, printers, and peripheralsSupport Windows, macOS, and basic Linux environmentsAssist users with safe and proper system usageDocument issues and resolutions using ticketing systemsFollow security and compliance standards at all timesDesired Candidate ProfileStrong customer service mindsetClear oral and written communication skillsAbility to work under deadlinesDetail-oriented and process-drivenSelf-motivated and results-focusedPassion for IT support and problem-solvingLocal language proficiency preferred