Access to Care Advisor - UPMC Cleaboy
Location: Cleaboy Business Office -Unit 4
Job type: Permanent
Overview of role:
The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The Access to Care Advisor will work in our Theatre Scheduling Team. Scheduling is a critical part of the overall operations of UPMC. It is not just an administrative task; it is a core function that underpins the operational success of the hospital. By enhancing patient care, optimising resource utilisation, and supporting financial and strategic goals. Effective theatre scheduling is essential for maintaining the high standards of service and efficiency that are critical in a competitive healthcare environment.
Primary Duties and Responsibilities:
This position is part of the scheduling department under Access to Care, reporting to the Scheduling Team Lead.
The theatre scheduler works closely with consultants, medical secretaries, pre-assessment, admissions, nursing teams, and the theatre manager to support the smooth running of inpatient and day-case activity.
Principal
Accountabilities/Responsibilities:
* Coordinate
the registration, validation of insurance and scheduling of inpatient, day case and sideroom procedures across
multiple specialties.
* Ensure
all patients are booked in accordance with hospital booking policy,
prioritising clinical urgency set out by the clinical team.
* Calculates
any excess, co-pay or shortfall that may apply to a patient's surgery.
* Contacts
patients to discuss excess, co-pay or shortfall and self-pay prices,
advising the patient of payment options and giving information relating to
the booking.
* Maintain
up-to-date knowledge of each specialty's clinical requirements to schedule
patients appropriately.
* Liaise
with consultants, medical secretaries, and the pre-assessment team to ensure
patients are booked.
* Monitor
theatre lists daily to identify potential gaps or overbookings and escalate
to the clinical team as required.
* Communicate
with patients regarding procedure dates, ensuring they are well-informed
and appropriately prepared.
* Demonstrates
ability to identify patients correctly in line with hospital and
accreditation procedures.
* Generate
and maintain accurate records and scheduling reports, supporting data
entry into theatre and patient administration systems.
* Flag
and escalate risks or scheduling delays that may impact patient safety.
Qualifications & Experience:
Essential Qualifications/Experience
* Strong understanding of hospital workflows, particularly in theatre or outpatient scheduling.
* Ability to manage complex information, multi-task, and meet deadlines.
* Fluent in English, written and spoken.
* Eligible to live and work in the EU.
Essential competencies/skills
* Strong interpersonal skills with the ability to build and maintain positive working relationships with a wide variety of teams.
* Excellent verbal and written communications skills
* Strong analytical skills with the ability to fully comprehend the impact of decisions.
* Demonstrated ability to prioritise and work under pressure and to strict deadlines.
* Ability to use own initiative and contribute effectively as part of a team.
* Results-focused and solution-driven with proven problem-solving skills
Desirable Criteria
* Proven administrative experience in a healthcare setting
* Proficient in-patient administration systems (e.g., IPMS).
* Have excellent administrative and organisational skills.
* Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients.
* The ability to work in a fast-paced customer-based environment.
* An understanding of commitment to patient confidentiality.
* Ability to work effectively within a multidisciplinary team.
* Ability to work as part of team and own initiative.
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.