Access to Care Advisor - UPMC Cleaboy
Location: Cleaboy Business Office -Unit 4
Job type: Permanent
Overview of role:
The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The Access to Care Advisor will work in our Diagnostic Scheduling Team. The Diagnostic Scheduler supports the Access to Care team in UPMC Whitfield and works alongside with the Radiology team to provide the scheduling function for Radiology modalities, MRI, CT, Ultrasound, Dexa, X-Ray and PET CT to assure a safe, punctual and excellent patient experience throughout the hospital.
Primary Duties and Responsibilities:
* To be responsible for the Diagnostic Scheduling for Radiology in UPMC.
* Monitor Healthlink platform as part of assigned.
* Ensure all inbound post is handled accurately.
* Accurate registration of patients in line with IPSG 1 on hospital system IPIMs
* Insurance verification essential, using multiple verification systems.
* Prompt upload of referrals to Soliton/AGFA (RIS) within 24 hours of receipt.
* Accurate priority as per referrer notes in Soliton/AGFA (RIS).
* Once vetted by clinical colleagues, ensure appointment booked in line with SOPs for modalities, ensuring appropriate appointment slot given to patient including letter to patient and text from Certify.
* Cross Schedule into the hospital system (IPIMs) to allow for accurate financial capture.
* Monitor the "On hold" queue in Soliton/AGFA as part of daily/weekly/monthly duties and schedule patients accordingly.
* Manage all inbound calls to Diagnostic Scheduling phone line.
* To request and gather information from other hospitals as required by Radiographers, such as scans, bloods results, device implant information.
* Handle all inbound calls professionally.
* Ensure compliance with NTPF and or other public work as applicable including prompt update to relevant team once study completed.
* Responsible for the printing and collation of all Radiology reports and ensuring the reports are sent to the correct GP, Consultant, Hospital or internal stakeholder (Aut Even only).
* Making outbound calls to patients booked for future MRI or Ultrasound scans, confirming that they will be attending and talking the patient through the relevant screening questions. (Aut Even only).
* To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained.
* Work as part of a team by supporting each other, sharing workload and covering each other during periods of absence.
* To perform such other duties appropriate to the post as may be assigned from time to time by the manager or nominee.
* To carry out any training duties as necessary for relief staff / work experience staff for holiday cover.
Competencies
* Delivering Patient-Focused Quality Care
* Is personally committed and motivated for this role.
* Be an outstanding communicator. An individual who possesses excellent written/oral communications skills.
* Demonstrates the required knowledge for the role applied for.
* Demonstrates strong experience in their area; specifically highlighting their experience relevant to the role applied for.
* Demonstrates a strong willingness and ability to operate in the flexible manner that is essential for the effective delivery of the role.
* Ability to adapt to learn new operational systems / software.
* Demonstrates 'Getting it right first time'
* Demonstrates administrative practices align with hospital protocols to support safe and appropriate care.
* Maintains precise records and documentation to reduce risk and enhance quality.
* Team Work and Collaboration
* Has significant experience in engaging with healthcare organisations.
* Demonstrates the ability to work independently as well as work with a wider multidisciplinary/ multi-agency team.
* Sets high standards for the team and puts their work and the work of the organisation into meaningful context.
* Has excellent influencing and negotiation skills.
* A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross-departmental, and cross organizational groups and teams.
* Managing & Delivering Results
* Places strong emphasis on achieving high standards of excellence.
* Commits a high degree of energy to well directed activities and looks for and seizes opportunities that is beneficial to achieving organisation goals.
* Perseveres and sees tasks through.
* Be able to work to strict deadlines.
* Critical Analysis & Decision Making
* Excellent decision-making skills and the proven ability to take ownership of activities
* Recognises when to involve other parties at the appropriate time and level.
* Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
* Excellent planning, co-ordination, monitoring, and evaluation skills
* Building Relationships / Communication
* Possesses the ability to explain, advocate and express facts and ideas in a convincing manner and actively liaise with individuals and groups internally and externally.
* Has strong results focus and ability to achieve results through collaborative working
Qualifications & Experience:
* Be able to work to strict deadlines.
* Strong background in MS Office (Excel, PowerPoint etc.)
* A flexible approach to work is required to undertake the duties and responsibilities of this role, participating in cross-departmental, and cross organizational groups and teams.
* Fluent in English, both written and spoken.
* Strong interpersonal skills with the ability to build and maintain positive working relationships with a wide variety of internal and external agencies.
* Ability to adapt to / learn new operational systems / software.
* Excellent verbal and written communications skills
* Excellent decision-making skills and the proven ability to take ownership of activities.
* Excellent numerical and organizational skills, with a high degree of accuracy/attention to detail
* Strong analytical skills with the ability to fully comprehend the impact of decisions taken on both the operation and the wider business.
* Excellent planning, co-ordination, monitoring, and evaluation skills
* Demonstrated ability to prioritize and work under pressure and to strict deadlines.
* Ability to use own initiative and contribute effectively as part of a team.
* Results-focused and solution-driven with proven problem-solving skills
* Medical Terminology/Business Secretarial desirable. (Desirable)
* Experience of IPMS hospital system and Radiology Information Systems (RIS). (Desirable)
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Benefits –
Fully paid maternity and paternity leave for new parents. Competitive Pension
Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover
for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible
working opportunities to support you to work around external family
commitments.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.