Job Description
We are seeking a highly skilled System Analyst to oversee the software management lifecycle for all enterprise and critical applications deployed across international facilities.
The ideal candidate will have excellent analytical skills, be able to collect and transform large quantities of information into meaningful business requirements, develop and modify requirements documentation, critically evaluate information from various sources, and partner with business users, project managers, consultants, and IT leadership in optimizing the scope, benefits, and risks of actual and proposed projects.
Required Skills and Qualifications
* Develop and maintain tools and processes to effectively manage the full lifecycle of software applications across facilities in Europe and future expansion.
* Define external interfaces, constraints, quality issues, and other non-functional requirements.
* Partner with project managers to complete requirements documentation in accordance with project schedule.
* Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
* Document changes to baseline requirements through standard change control process.
* Document software test plans, technical requirements, release notes, user, and training guidelines and other materials.
* Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
* Perform end-user and application support functions including problem solving and resolution of application function defects.
* Provide systems and application training.
* Develop and execute project presentations.
* Participate in special projects as required.
* Participate in the development of various departmental training initiatives.
* Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
* Manage the full lifecycle of application integrations.
* Interview end-users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional, and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
* Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
* Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
* Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc., and are made available across the organization as appropriate.
* Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
* Monitors vendor's performance in accordance with purchasing, services, and support contracts.
* In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
* Performs additional duties and management responsibilities as assigned.
* Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.
* Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.