Job DescriptionLocation:Muckross RoadThe Gleneagle Group has an exciting opportunity for aReservations Agentto join ourCentral Reservations Department.As the first point of contact for our guests, you will handle inquiries and bookings forGleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as process ticket sales for events atGleneagle Arena and other venues.About The RoleKey Responsibilities:Provide outstanding customer service while handling reservations and queries.Process hotel and event bookings efficiently and accurately.Work collaboratively within a small and friendly team.Working Hours & Schedule5 days per week over 7 days, including weekends.Shifts between 9:00 AM and 8:00 PM (no earlier or later).Weekend shifts are rotated among the team.Qualifications & SkillsExperience in a guest-facing role in hospitality or business administration.Previous experience in front office or reception is preferred but not essential.Proficiency in software applications, email, and word processing programs.Excellent communication skills, strong attention to detail, and a customer-focused mindset.Ability to multitask and work efficiently in a fast-paced environment.A team player who thrives in a collaborative setting.Confident and professional when handling reservation calls, ensuring a friendly and informative approach.We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.If you require accommodations at any stage, please contact us—we're here to support you.Skills NeededAbout The CompanyRooted in the heart of Munster and guided by the third generation of the O'Donoghue family,The Gleneagle Hotel Groupis more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland's most dynamic hospitality groups, now thelargest employer in Munster's tourism sector, with over450 passionate team membersduring peak seasons.With a portfolio that includes theGleneagle Hotel & Apartments,Scotts Hotel,The Maritime Hotel in Bantry, andGleneagle Arena, the group offers far more than jobs — it offerscareers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.Company CultureRecognised amongIreland's Best Workplaces in Hospitalityand proudlyGreat Place to Work-certified, The Gleneagle Hotel Group is a place where talent is nurtured,potential is realised, andcareers are built from the inside out. Here, individuals don't just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.At our core, we believe in the power ofteamwork, inclusion, andshared excellence. An incredible99% of our peoplesay it's a great place to work — and that pride runs deep. We championdiversity, work-life balance, andequal opportunity, fostering an environment where everyone is empowered tothrive, innovate, and grow — both personally and professionally.Acrosshospitality, events, andwellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.Required CriteriaExperience in a guest-facing role in hospitality or business administrationDesired CriteriaExcellent communication skills, strong attention to detail, and a customer-focused mindsetClosing DateSaturday 8th November, 2025Contract TypefulltimeSalaryBased on Experience