Company description
Redhills Adventure is one of Ireland's most exciting tourism businesses located on the Chair of Kildare, very close to Kildare town. The activity centre is a diversified farm converted to offer land-based, soft adventure activities for all ages. Redhills Adventure offers great value activities catering for the leisure and corporate markets, school tours, team building, stag and hen parties, birthdays, hobby enthusiasts and more.
Redhills Adventure has grown from strength to strength since its establishment in 2014 and has established a deserved reputation as Ireland's leading Tag activity specialist. Redhills has been featured in Ireland's Top 40 Family Activities To Do in Ireland by Outsider Magazine and the Irish Independent and has appeared in popular TV shows like Ireland's Fittest Family among others.
Redhills has earned a stellar reputation nationally for providing fun and memorable experiences to both children and adults alike in a safe environment, accessible to everyone.
Job description
Redhills Adventure is offering a fantastic opportunity for an enthusiastic and driven individual to join our team. We are seeking a confident communicator with efficient and error-free administrative skills. The role involves managing the administrative and booking functions of the business across several aspects including email, phone, social media inboxes, human resources, and system management and processes. The role also involves the management of the company website in terms of content management and promotion. Training will be provided.
The ideal candidate will be an excellent multitasker, capable of conducting efficient yet high-quality interactions with customers while tailoring our packages and services to meet individual needs. A background in sales or customer service roles would be a distinct advantage. The successful applicant will actively promote the Redhills brand, communicating the full range of experiences and offerings to prospective clients. Enquiries will come through various channels, including phone calls, emails, social media, and referrals from existing customers. A key focus of the role will be on nurturing these enquiries, converting them into bookings, and supporting the coordination of upcoming bookings.
Another key aspect of the role involves managing a range of systems, including HR, website content, point-of-sale, and related platforms. The successful candidate will also be responsible for maintaining spreadsheets, conducting desk-based research, and carrying out various administrative tasks as required. Previous experience in a customer service–centred role would be a valuable asset.
Our ideal candidate will:
· Be reliable and self-driven
· Possess great attention to detail
· Have excellent verbal and written communication skills
· Have sales experience ideally
· Be able to effectively handle phone, email and social media enquiries and convert them to bookings
· Possess a professional and efficient phone manner – Polite but not overly familiar
· Be flexible in their working hours when required. Availability for very occasional weekend shifts desirable but not a prerequisite.
· Possess good computer/system skills – Email, Excel, Word, CRM, Social Media.
Responsibilities
* Manage Booking and Payments
* Financial Reconciling of booking payments
* Liaising with operations to ensure smooth delivery of customer bookings
* Exceeding customer expectations
* Dealing with any customer queries or complaints or issues to ensure a positive outcome.
* Answering customer correspondence via email, telephone, and social media
* Acting as an ambassador for Redhills Adventure
* Ensure all information provided to customers is accurate and up-to-date
* Accommodate customer requests
* Carry out administrative duties as requested
* The focus of the role is administrative and customer service orientated in nature, successful candidates will have experience in same and be able to prove their competency in these areas
Summary Skills Required
* Previous Experience in a Customer-Centric Role
* Excellent Written and Verbal Communication Skills
* Task-driven individual with an ability to multitask
* Strong interpersonal and administrative skills
* High level of professionalism and effective decision making
* Strong working knowledge of relevant computer software systems
* Numeracy skills
* Attention to detail and accuracy - Someone who dots "i"s and crosses "t"s
* Conflict resolution skills
* Ability to work well as part of a team
* Ability to respond appropriately to diverse customers and guests
* Comprehensive knowledge and work experience with Social Media is an advantage
Benefits
* Competitive Salary
* Hybrid Working Options
* Activity Discounts at the centre
* Degree of flexibility in working hours
* Additional Hours / Promotional Opportunities
* Company Laptop and Mobile Phone provided
Job Types: Full-time, Part-time, Permanent
Pay: €17.00-€18.00 per hour
Benefits:
* Company events
* Employee assistance program
* Employee discount
* On-site parking
* Sick pay
* Work from home
Application question(s):
* Do you have access to your own vehicle during working hours?
Education:
* Advanced/Higher Certificate (preferred)
Experience:
* Administrative: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Redhills, Co.Kildare, CO. Kildare