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DGF Role Profile
Organizational Background Information
Role Title: Warehouse Operative
Business Unit: DHL Global Forwarding
Location: Leixlip
Scope of Role: Warehouse Operative duties
Days & Hours of Work: 5 over a 2 Shift Pattern (6:00 am – 6:00 pm) on a rostered basis
Key Accountabilities
* Based on the customer’s premises, customer relations & compliance is our number one focus.
* Read, understand & adhere to Company SLAs, SLG & SOPs.
* Comply with all requirements pertaining to safety/security.
* Working in HVI/ Known shipper environment with the highest security standards.
* Participating in company safety programs including Good Catch & attending safety meetings including Dock Safety & PIT teams.
* Supporting Ireland Logistics with Lean & cost saving initiatives.
* Supporting early start times 05:30, based on high volume expectations for factory automation shutdowns, appropriate notice will be given to DGF from on these requirements.
* Effectively managing Repair/ Return & pump collection process.
* Collecting & secure packaging of all freight exporting from the plant.
* Ensure correct PPE is worn at all times.
* Supporting all auditing and compliance requirement as directed by Logistics.
* Order & maintain sufficient levels of packaging.
* Forklift & EPJ certified driver & use when appropriate.
* Work with collection team.
* Participate in the implementation of operational processes & perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
* Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.), and work in a manner that supports the Company environment programme.
* Delivering operational excellence.
* Flexibility with hours to cover all potentials.
Team Leadership
* Builds a strong team and provides team members with the direction, resources, and environment needed for success
* Motivates and inspires teams to achieve extraordinary results
* Builds commitment to common goals and communicates a sense of mission and collective purpose
* Communicates openly and regularly through team and individual communication
* Creates a positive work environment
* Provides clarity of roles and responsibilities for team members
* Manages team performance through measurement, feedback and recognition
* Listens to and involves the team in decision making as appropriate
* Always behaves in a manner consistent with DHL Global Forwarding’s values
Managing Relationships
* Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc)
* Develops effective relationships with employees, peers, and managers
* Communicates in an open and honest manner
* Treats others with respect, develops trust and values diversity
* Demonstrates sensitivity to diversity i.e. culture, gender, age, religion, race, disability
* Harnesses difference to maximize operational performance
* Encourages openness and challenge to the status quo.
* Fosters positive workplace relationships with employees and their representatives
Team Development
* Creates high performing teams by attracting and developing people.
* Recruits and retains capable people
* Provides regular constructive feedback and coaching to employees
* Objectively assesses team members’ skill level
* Develops action and development plans to grow team member skills
* Fosters an environment that enables people to achieve their highest potential
* Seeks and is open to feedback from others
Customer Focus
* Utilises resources to exceed customer expectations
* Bases decisions on how his/her actions impact customers and DHL Global Forwarding
* Builds and maintains effective relationships with customers, suppliers and other departments
* Focuses on the needs of customers and seeks to meet and exceed expectations
* Drives the team to meet operational targets and service level requirements.
* Collaborates internally to provide customer service
Problem Solving
* Delivers operational results by analyzing and solving problems in a structured way
* Identifies issues, problems and opportunities
* Gathers information and analyses cause and effect
* Quickly and practically solves problemsImplements corrective action and changes processes to eliminate problems
* Establishes effective work processes, measures and key performance indicators.
* Uses all the team’s skills to solve problems
* Deploys resources appropriately to solving the problem
* Creates awareness of the problem, solution and action taken
Supporting Change
* Implements change through motivating and influencing others Demonstrates a positive attitude to change
* Generates enthusiasm and ideas for change within the team.
* Takes personal ownership for leading change
* Makes self-available and is highly visible to the team
* Identifies and overcomes barriers to change
* Communicates clear change goals and updates progress regularly
* Seeks opportunities to improve existing routines or processes
* Plans and carries change through to completion
* Recognises and rewards team involvement in the change
Skills / Qualifications
* Expected years of experience (Minimum)
* 3-5 years’ experience in multinational or Shipping environment.
* Computer literate, with MS Office (Word, Excel, Outlook)
* Strong problem solving experience
* Very strong communication skills both verbal and written.
* Forklift experience required
* Expected Qualifications:Leaving certificate a minimum requirement
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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