Job Description
The Store Operations Director is responsible for overseeing the overall performance of the store, ensuring seamless operations and exceeding sales targets.
This role requires a strategic thinker who can drive efficiency, improve customer satisfaction, and lead high-performing teams.
* Develop and implement strategies to meet and exceed store targets and Key Performance Indicators (KPIs).
* Recruit, train, coach, and manage staff to ensure consistency in service delivery and adherence to company policies.
* Manage cash, wage costs, budgets, and systems administration effectively.
* Drive visual merchandising initiatives to engage customers and promote products.
* Ensure all in-store services are adequately staffed and promoted.
* Maintain a secure environment within the store and stock rooms.
* Oversee health and safety protocols and ensure compliance.
* Identify customer needs and develop business opportunities.
* Implement projects aligned with company expectations.
* Maintain excellent store standards consistently.
* Provide cover for other stores as required.
Additional responsibilities may include other tasks necessary for the successful operation of the store.
Qualifications, Skills and Experience:
At least 2-3 years of retail management experience.
Excellent interpersonal, communication, leadership, and problem-solving skills.
Passionate about delivering exceptional customer experiences and understanding their impact on sales.
Experience in visual merchandising is desirable.
Strong product knowledge and IT skills, including proficiency in Excel and SAP.
A degree in Business or Retail Management is beneficial but not essential.