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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A community that connects across the globe, where creativity thrives and new perspectives are invited. We value people who bring fresh ideas to make Fan Care a great place to be. Inclusion matters as much to us as it does to our players.
Self‑Service Fan Care
We support fans across their EA experiences and keep them safe online – from onboarding new players to getting them back in the game when they have issues.
Responsibilities
* Lead Portfolio Operations – drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences.
* Set and maintain standards for clear, consistent project documentation, from business cases to performance reports.
* Develop engaging portfolio communications and progress updates for stakeholders.
* Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams.
* Manage project intake, backlog, and portfolio steering sessions with leadership.
* Define and track portfolio KPIs, communicating insights and progress clearly.
* Build trusted relationships across teams and advocate for portfolio needs and priorities.
* Lead portfolio‑wide change management to support smooth adoption of new tools or processes.
* Drive Planning and Delivery – translate strategic goals into actionable delivery plans across the Self‑Service portfolio.
* Collaborate with leaders across EA to connect long‑term strategy with near‑term execution.
* Identify and prioritise initiatives that elevate fan experiences and operational excellence.
* Align resources to ensure high‑impact work is done efficiently.
* Anticipate and manage cross‑portfolio dependencies, risks, and trade‑offs.
* Track outcomes against business cases and OKRs to ensure measurable value.
* Facilitate quarterly and annual planning to keep the portfolio data‑informed and agile.
* Manage large‑scale projects – lead cross‑functional projects from initiation to delivery, ensuring clarity of scope, ownership, and timelines.
* Make informed, timely decisions that shape project outcomes.
* Proactively monitor progress, manage risks, and communicate updates to stakeholders.
* Ensure consistent documentation, communication, and historical record‑keeping.
* Drive issue resolution and facilitate retrospectives to capture lessons learned and improve future execution.
What You’ll Bring to the Role
* Deep understanding of project lifecycles, management standards, and backlog management.
* Proven ability to lead large, interconnected programs with measurable impact.
* Strong data analysis skills to distill insights into actionable recommendations.
* Confident leadership and presentation skills with cross‑functional and executive teams.
* Skilled in risk management, issue resolution, and continuous process improvement.
* Organised, proactive, and calm under pressure in a fast‑paced environment.
* Adaptable and solution‑focused with a passion for improvement.
Experience & Tools
* 10+ years of project management experience, ideally within global and cross‑functional teams.
* Familiarity with Project Management processes and best practices.
* Fluency in business tools such as Google Suite, Jira, and Airtable.
* PMP certification preferred (not required).
Compensation And Benefits
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location or business needs).
Pay Ranges
* Illinois (depending on location e.g. Chicago vs Illinois City) – $118,700 - $154,100 USD
* Massachusetts (depending on location e.g. Boston vs Springfield) – $124,100 - $171,800 USD
* Jersey City, NJ – $124,100 - $171,800 USD
* New York (depending on location e.g. Manhattan vs. Buffalo) – $118,700 - $171,800 USD
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full‑time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential to creating space for learning and experimenting, we empower you to do great work and pursue growth opportunities.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Entertainment Providers
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