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As a Senior End User Support Technician, you will provide higher-level technical support to customers through in-person interaction five days a week in the office.
You will assess the nature of the system or service issues and resolve technical or sophisticated support problems through use of independent judgment and advanced problem-solving skills.
Additionally, you will maintain a log of system issues and convey customer feedback to junior staff to further help with their skill development.
You must possess a high level knowledge of the organization's products and services, as well as an ability to provide technical guidance to junior and intermediate technicians.
What you will do Oversight of the setup