Front Desk Receptionist - Killarney Plaza Hotel role at O'Donoghue Ring Collection
The Killarney Plaza Hotel & Spa, a 4-star hotel with 198 rooms located in the heart of Killarney, is part of the O'Donoghue Ring Collection. We are currently seeking a skilled Front Desk Receptionist to join our team full-time, year-round. The role requires flexibility to work shifts across 5 days, including weekends.
Key Responsibilities
* Oversee all front desk duties as part of the Front Office team.
* Ensure guest satisfaction by promptly addressing queries in a friendly and efficient manner.
* Anticipate guests\' needs and provide service that exceeds their expectations.
* Maintain a strong understanding of front office standards and procedures.
* Handle switchboard and hotel telephone operations according to company protocols.
* Foster strong working relationships with colleagues across departments.
About You
* Previous experience in a similar role in a 4* or 5* hotel is a plus.
* A team player with the ability to multitask in a fast-paced environment.
* Detail-oriented, with a passion for advancing in the luxury hospitality sector.
* Excellent communication and interpersonal skills.
* Familiarity with the Hotsoft operating system is advantageous but not required.
* Fluent English is essential.
Why Join O\'Donoghue Ring Collection?
* Recognized as a Great Place to Work 2024 - 2025
* Competitive salaries
* Hotel stay discounts and special staff rates across the collection, with exclusive Family and Friend rates
* Dining discounts at all food outlets across our hotels and individual restaurants and bars
* Meals and free coffee during your shifts, provided in our newly refurbished staff canteens
* Discounts on takeaway items such as teas and coffees
* Clear career progression paths
* Free access to leisure centers and discounted family memberships
* Wellness programs, including staff discounts on luxury spa products and treatments
* Learning & development opportunities through online training tools and internships across various departments
* Flexible working hours
* Social calendar of team events, including employee appreciation week and community initiatives
At O\'Donoghue Ring Collection, we are an Equal Opportunity Employer and strongly believe that diverse perspectives drive innovation and growth. We are committed to building a team that reflects a variety of backgrounds, abilities, identities, and experiences.
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