Customer Service Advisor (Online Team)
Location: Greater Belfast
Job Type: Full-Time, Permanent
Salary: £26,000 – £28,000 + Performance Bonus
Working Hours: Monday to Friday Flexible hours – 8:00am–4:30pm or 9:00am–5:30pm
Do you have proven experience handling customer enquiries via email, live chat, or other online platforms? This role is specifically for candidates with digital customer service experience.
About the Role
Due to continued growth and expansion within a successful ecommerce business, we are seeking a Customer Service Advisor to join an established Online Customer Service Team of five advisors, based in Belfast.
Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award-winning customer service, and this role plays an important part in maintaining and enhancing those standards.
Key Responsibilities
Handle customer enquiries, requests, and complaints via phone, email, and web chat
Ensure all customer issues are followed up and resolved promptly and effectively
Support the sales and production teams to meet customer demands
Update internal systems with accurate enquiry, order, and job specification information
Maintain and update customer records
Monitor and support team performance to ensure high service standards
Consistently deliver top-quality customer service
Provide regular, structured feedback to support continuous improvement
Carry out any other reasonable duties as requested by management
What We’re Looking For
· GCSE Maths and English at Grade C or above (or equivalent)
· Excellent communication and empathy skills, with the ability to adapt your approach to different customers
· Experience handling complex or emotive customer enquiries and complaints
· Proven experience providing customer service via online channels, including email, live chat, or other digital platforms
· Motivated by results and committed to delivering an exceptional customer experience
· Strong team player with a positive, proactive attitude
Desirable Criteria
• At least 1 year’s experience in a customer service or sales environment • Experience managing customer expectations and resolving complaints • Ability to multitask and manage multiple priorities effectively
What’s on Offer
• Competitive salary of £26,000 – £28,000 plus performance-related bonus
• Flexible working hours
• Free parking
• Supportive team environment with ongoing training and development
• Long-term career progression within a successful and expanding company
Right to Work in the UK
Please note, this employer is unable to offer sponsorship. Therefore, only applicants with a permanent right to work in the UK will be considered for this position.
Interested? If you’d like to apply, please submit your CV via the Apply button. All applications will be treated with the strictest confidence.
Please ensure your CV clearly outlines your experience in handling online/digital customer enquiries via email, live chat, or web platforms. Applications without this experience will not be considered.
Apple Recruitment Services is acting as an Employment Agency for this role.
We are proud to be an Equal Opportunities Employer.
If this role isn’t right for you, please get in touch and our experienced consultants will be happy to help you with your search for a new job opportunity.