Purpose of Role: The role will require ensuring the policies of the organisation stay up-to-date and relevant and follow recognised industry best practices and, where applicable, national laws.
In addition, these requirements must be communicated effectively and clearly to the management team through appropriate audits, training and communication.
The Quality Audit Officer will be required to act as lead safeguarding and complaints officer as well as support with grievance and disciplinary processes.
The Quality Audit Officer will support Barrog's premise of a welcoming, safe, caring, stable and supportive environment for the client group.
They will ensure that clients will be treated with dignity and respect, promoting a culture of unconditional positive regard at all times.
They will support a team of professionals in delivering excellence in compassionate care.
The Company: Barrog Healthcare is a private health and social care provider based in Dublin and Cork with services nationwide providing residential care, community outreach and day packages nationwide to enable people who need support across the areas of disability, aftercare, transitional and mainstream social care.
We pride ourselves on working to support and champion both our service users and staff, and welcome applications from any person that feels they would be a good fit within our organisation.
Our company culture is about putting people at the centre of all of our decisions.
You will work in a new and growing service and bring your experience and insights to the role in a supportive and collaborative team.
The right candidate for this role will strive to enhance the lives of the individuals we support by promoting their community inclusion and equal citizenship and bringing a dedicated team with you on the journey.
Job Title: Quality Audit Officer - Dublin based.
Closing Date for Applications: 27/03/2026 Proposed Interview Dates: TBC Contact for Informal Enquiries: ****** Location of Post: This post will be based in the office in Dublin at Newlands Cross Reporting Relationship: The Quality Audit Officer will report to the Head of Operations.
Salary: Scale €47,000 to €52,666 New appointees to any role are expected to start at the entry point of the scale.
Job Type: Full Time, Permanent Probation : 6 months Annual Leave : 23 Days Hours of work: 40hrs over 5 days per week, Mon - Fri On Call: A separate dedicated on-call team are in place, support for escalated calls is required Vetting: All applicants will be subject to reference checks, Garda Vetting and a request to provide security clearance from any country in which they resided for more than 6 months after their 16th birthday.
Travel: Travel will be required for the appointee to familiarise themselves with and support the services provided by Barrog Healthcare at our centres in Dublin and Cork.
Transport will be provided by the business.
The frequency of this will be agreed between the appointee and the Head of Operations and as required by the needs of the business.
Benefits: Management Competitive starting salary Annual pay increments Sunday overtime rate TOIL - Time Owed in Lieu Uniform Provided Contributory Pension Scheme Death in Service Benefit Dedicated on-call service for out of hours support for operations Promotion and development opportunities Support for further education and training Access to Cycle to Work Scheme and tax-free bus/Luas/rail/coach tickets Access to Employee Assistance Programme (EAP) 24/7 access to professional counselling, medical, financial and legal advice Refer a friend bonus Discounted driving lessons Main Duties and Responsibilities Act as lead Designated Safeguarding Officer, provide advice and support to managers and staff as well as create and submit safeguarding referrals and plans.
Act as Complaints Officer, dealing with individual complaints as well as reporting on same and providing learning and recommendations.
Provide clear leadership and direction on the implementation of accountability and governance structure for quality, risk and safety, oversee the Audit and Risk and Governance committees.
Lead, manage and review organisation wide processes for auditing, safeguarding, HIQA compliance, quality improvement and risk management.
Effectively develop and implement actions plans auditing tools/schedules across the business, disseminating to managers as appropriate.
Carry out regular audits across all operations.
Support managers to embed audit and evaluation into services and support a learning and continual development approach.
Effectively develop, communicate and review clear action plans for service improvement.
Coordinate and provide advice on the review of critical and adverse accidents, incidents, safeguarding and/or Root Cause Analysis and monitor progress on the implementation of recommendations arising from such reviews.
Develop a programme to embed proactive risk management throughout all levels of the company with the implementation of a risk assurance framework which ensures identified risks are managed and controlled appropriately.
Develop informative quality metrics, including the identification of key measures of client experience and client reported outcomes and lead initiatives to enhance client experience.
Scrutinise and monitor operational activity, with a view to ensuring compliance with, and exceeding of, the standards required by current legislation, regulation, guidance and practice standards.
Oversee the creation and updating of policies, including in line with changes in legislation and regulations affecting the organisation's operations with the support of the Policy Group.
Support in the investigation and delivery of grievance and disciplinary processes.
Monitoring outcomes against inspection criteria and ensuring that information is fed back to improve service delivery to meet timescales.
Keep up to date with research and changes in relevant legislation, guidance, regulation or practice standards to inform best practice and best use of resources.
Represent the company at hearings conducted by Tusla/HIQA/or other relevant authorities with regard to alleged misconduct and/breaches of standards and other relevant legislation and regulations.
Provide expert advice to Director, management and operational staff on safeguarding, risk and compliance activities.
Any other duties deemed appropriate by the Operations Manager Professional Ensure follow through and accountability on any responsibilities as agreed Manage enquiries, complaints and allegations from clients engaged with the Service or their families.
Seek the advice of relevant personnel as required.
Contribute to the promotion, creation and maintenance of a welcoming, safe, caring, stable and supportive environment for both staff and clients.
Ensure the involvement of clients in decision-making on matters that affect their lives, at the individual and collective levels and proactively promote within service provision a range of structures, procedures, processes and practices to give them the opportunity to have their voices heard and valued.
Administration and Accountability Contribute to the ongoing development of the service in keeping with good practice, HIQA Tusla requirements and Company objectives.
Ensure that all information and records relating to clients, their families, staff, colleagues etc., are treated in a thoroughly professional manner in line with local guidelines and in accordance with the principles of confidentiality and data protection legislation.
Comply with GDPR guidelines.
Resource Management Ensure compliance with and implement HR policies and procedures and guidelines.
Contribute to a range of reports including annual and monthly reports, performance indicators etc. as required.
Oversee the development and implementation of policy, information sharing protocols, audit systems and referral and integrated care pathways.
Contribute to service plan process by recognising and replicating successful interventions and by identifying unmet needs and service requirements into the future.
Assist in ensuring that the Service makes the most efficient and effective use of developments in IT.
Training Professional Development Participate in regular professional supervision.
Engage in and promote reflective and evidence-based practice.
Be responsible for own health and wellbeing in order to carry out the duties of the role / is committed to managing own work / life balance.
Health Safety Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
Have a working knowledge of the Health Information and Quality Authority (HIQA) standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla - Child and Family Agency/ H.S.E. protocols for implementing and maintaining these standards as appropriate to the role.
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.
Eligibility Essential Criteria: Eligibility to work in the Republic of Ireland on a full time basis 3 years in a social care or healthcare setting (leadership experience would be an advantage) At least 3 years working in residential services Experience of working to HIQA and TUSLA standards and registration processes Experience setting up residential services for registration and inspection processes Have a proficient working knowledge of the HIQA Standards and Health Act *****) and associated regulations and guidance; and knowledge of national policies in the disability sector.
Significant experience and understanding of safeguarding requirements Appropriate qualification in Social / Healthcare at QQI Level 7 or equivalent Must be able to demonstrate knowledge in developing, implementing and managing audit, quality and safety programmes in a social/healthcare organisation.
Must have experience operating in a strategic manner.
Holder of a full Irish or EU driver's licence as travel to different parts of the service is required.
And: Candidates must have a suitable standard of professional attainments.
And: Candidates must have the requisite knowledge and ability (including a high standard of suitability and management ability for the proper discharge of the duties of the office) with a minimum of five years proven experience in a leadership role.
And : Have proficient ICT skills including a working knowledge of Microsoft Packages - Teams, Excel and Word and be familiar with an email package e.g. Outlook.
Health: A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Character: Each candidate for and any person holding the office must be of good character Skills, competencies Professional Knowledge Sufficient clinical and professional knowledge including an understanding of theory and practice with application to best practice in the delivery of care with to carry out the duties and responsibilities of the role.
A good understanding of policy, legislative and professional requirements to ensure an appropriate standard of service delivery (e.g. a working knowledge of the legislation relevant to role such as the Child Care Act ****, Aftercare National Policy and Procedure and Children First Guidelines), Vulnerable Adults National Policy/Guidelines, HIQA regulations.
An in-depth understanding of the standards of proficiency for Social Care Workers as required by CORU.
Effective interpersonal and communication (verbal and written) skills including skills in mediation, conciliation and advocacy and the ability to collaborate with colleagues, families, etc.
Ability to manage assigned budget including, financial packages for clients in aftercare and service budgets.
Knowledge to effectively contribute to service plan process with ability to recognise and replicate successful interventions and by identifying unmet needs and service requirements into the future.
Delivering a Quality Service Commitment to an ability to assure high standards and strive for a user centred service.
Capacity to plan and deliver care in an effective and resourceful manner within a model of person-centred care.
Initiative and innovation in identifying areas for service improvement.
Ability to lead and motivate assigned team in order to optimise service delivery by developing teamwork and promoting change management to achieve key performance indicators.
A good understanding of levels of compliance required to implement HR policies/procedures and guidelines.
The ability to assist in the development/ implementation of policy, information sharing protocols, audit systems and referral and integrated care pathways.
Assist in ensuring that the Service makes the most efficient and effective use of developments in IT.
Evaluating information and judging situations Ability to evaluate information and make effective decisions especially with regard to service user care.
Awareness and appreciation of the service user as expert through experience including promoting the role of service user in care planning, decision-making and service development.
The ability to evaluate complex information from a variety of sources and make effective decisions The ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions Team and Leadership Skills Ability to manage and develop self and others in a busy working environment including the ability to prioritise caseloads for self and others.
Effective supervision skills.
Effective leadership and team skills.
Ability to empathise with and treat others with dignity and respect.
Commitment to continuing professional development for self and team.
Promote a learning environment.
Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance, developing and achieving clear and realistic objectives Flexibility and adaptability to meet the requirements of the role Communication and Interpersonal Skills Excellent interpersonal and communications skills to facilitate work with a wide range of stakeholders Excellent written communication skills including the ability to produce professional reports.
Strong negotiation/influencing skills Demonstrates the ability to interact in a professional manner with staff and other key stakeholders.
The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.